Search Results for 'cache'

[lemoniejones]

lemoniejones

#295925

Thank you it looks like it was a cache issue.

[architabasandrai]

architabasandrai

#295924

Hi @lemoniejones,

I’m glad you reached out. I’d be happy to help.

I checked your website, and when clicking on the cart icon it correctly redirects to the basket page(new link) here: https://stinkytinkemporium.co.uk/basket/

You can also see this behavior in the screencast for reference: https://share.zight.com/yAum1mN2

Have you resolved the issue already? If not, please clear the cache at your end: https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

Looking forward to your update.

Regards,
Archita

[teejayhidalgo]

teejayhidalgo

#295918

Hi bilgi-7770,

I am not able to replicate this issue on my test website.

A different logo is being shown on mobile when I enable the different logo for mobile setting in the Appearance > Customizer.

​Here’s a screen recording for reference: https://share.zight.com/yAum1Rqg

Please also purge any cache you have after applying the changes. It is possible that the changes will not reflect on the website if the cached resources are not updated. – https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache

Can you share the link to the website?

Can you send us some screenshots, screen recordings, and additional descriptions that may help us see or replicate this issue?

Please let us know; we’ll be happy to help.

Best regards,
Teejay.

[teenpattibossnew]

teenpattibossnew

#295886

That Kadence Blocks issue sounds frustrating — I’d try disabling other plugins, clearing cache, and updating first. Kinda like troubleshooting 3 Patti Boss — a quick reset often fixes things.

[promo.graveyard]

promo.graveyard

#295863

Hello,

Here is a link to my staging site: staging.8th-house-hag.com

I am using the google font Honk (*Login to see link for h1 headers. It does not render with colour when tested on an actual iphone (and also using an iphone emulator). Instead it appears as monochrome.

Using the customizer, I have the following options toggled on:
Load Google Fonts Locally
Preload Local Fonts

Flushing local font files does not help. Neither does flushing server level and browser level caches.

Any ideas?

Also, if this font is not supported by ios in some way, can I serve a different font for iphone and safari browser on macos using custom css?

Thanks for your help

[promo.graveyard]

promo.graveyard

#295863

Hello,

Here is a link to my staging site: staging.8th-house-hag.com

I am using the google font Honk (*Login to see link for h1 headers. It does not render with colour when tested on an actual iphone (and also using an iphone emulator). Instead it appears as monochrome.

Using the customizer, I have the following options toggled on:
Load Google Fonts Locally
Preload Local Fonts

Flushing local font files does not help. Neither does flushing server level and browser level caches.

Any ideas?

Also, if this font is not supported by ios in some way, can I serve a different font for iphone and safari browser on macos using custom css?

Thanks for your help

[lroberts846]

lroberts846

#295828

Advanced Text Background Padding is no longer being applied to the frontend since the 6.9 update.
I do see it when editing a post on the backend. However when I open the webpage, it is not being applied. I’ve included two screenshots of this.

Advanced Text Background Padding
Advanced Text Blocks do not use the same Global Left/Right Padding system as Row Layout Blocks. However, when you apply a background color to an Advanced Text Block, Kadence automatically adds default padding:

Top: 1.25 em
Bottom: 2.375 em
This ensures that the text does not sit directly on the edge of the background, keeping the content readable and visually balanced.

I don’t see a way to fix this in appearance>general>layout. I’ve included a screenshot of that setting.

Troubleshooting done so far:

Rolled Kadence blocks plugin back to the November release. Problem still occurred.
Applied Kadence blocks update for WP 6.9 again.
Cleared browser cache.
Cleared server cache.
Switched to 2025 theme and then back to Kadence theme.
Disabled all plugins and reenabled one at a time.
Switched back to the previous version of WP. Problem still occurred.

I can only conclude the the problem probably lies in WP or Kadence. The only thing I haven’t tried is removing CSS – not sure if that would affect it.

Let me know if you need access. My site is not live yet. Thanks.

Here’s the CSS. The list bullet ones are applied to blocks only, not globally.

/* Restore default nested list bullet styles */
ul ul {
list-style-type: circle; /* level 2 */
}

ul ul ul {
list-style-type: square; /* level 3 */
}

.offscreen {
position: absolute !important;
width: 1px !important;
height: 1px !important;
padding: 0 !important;
margin: -1px !important;
overflow: hidden !important;
clip: rect(0, 0, 0, 0) !important;
white-space: nowrap !important;
border: 0 !important;
}

@media (max-width: 1024px) {
#secondary {
display: none;
}
.content-area {
width: 100%;
}
}

.list-bullet-red {
–bullet-color: #921612;
}

.list-bullet-blue {
–bullet-color: #311B92;
}

.list-bullet-gray {
–bullet-color: #718096;
}

.list-bullet-medblue {
–bullet-color: #3D95E6;
}

/* Apply the bullet color */
.list-bullet-red li,
.list-bullet-blue li,
.list-bullet-medblue li,
.list-bullet-gray li {
color: inherit; /* keep normal text color */
}

.list-bullet-red li::marker {
color: var(–bullet-color);
}

.list-bullet-blue li::marker {
color: var(–bullet-color);
}

.list-bullet-gray li::marker {
color: var(–bullet-color);
}

.list-bullet-medblue li::marker {
color: var(–bullet-color);
}

[lroberts846]

lroberts846

#295828

Advanced Text Background Padding is no longer being applied to the frontend since the 6.9 update.
I do see it when editing a post on the backend. However when I open the webpage, it is not being applied. I’ve included two screenshots of this.

Advanced Text Background Padding
Advanced Text Blocks do not use the same Global Left/Right Padding system as Row Layout Blocks. However, when you apply a background color to an Advanced Text Block, Kadence automatically adds default padding:

Top: 1.25 em
Bottom: 2.375 em
This ensures that the text does not sit directly on the edge of the background, keeping the content readable and visually balanced.

I don’t see a way to fix this in appearance>general>layout. I’ve included a screenshot of that setting.

Troubleshooting done so far:

Rolled Kadence blocks plugin back to the November release. Problem still occurred.
Applied Kadence blocks update for WP 6.9 again.
Cleared browser cache.
Cleared server cache.
Switched to 2025 theme and then back to Kadence theme.
Disabled all plugins and reenabled one at a time.
Switched back to the previous version of WP. Problem still occurred.

I can only conclude the the problem probably lies in WP or Kadence. The only thing I haven’t tried is removing CSS – not sure if that would affect it.

Let me know if you need access. My site is not live yet. Thanks.

Here’s the CSS. The list bullet ones are applied to blocks only, not globally.

/* Restore default nested list bullet styles */
ul ul {
list-style-type: circle; /* level 2 */
}

ul ul ul {
list-style-type: square; /* level 3 */
}

.offscreen {
position: absolute !important;
width: 1px !important;
height: 1px !important;
padding: 0 !important;
margin: -1px !important;
overflow: hidden !important;
clip: rect(0, 0, 0, 0) !important;
white-space: nowrap !important;
border: 0 !important;
}

@media (max-width: 1024px) {
#secondary {
display: none;
}
.content-area {
width: 100%;
}
}

.list-bullet-red {
–bullet-color: #921612;
}

.list-bullet-blue {
–bullet-color: #311B92;
}

.list-bullet-gray {
–bullet-color: #718096;
}

.list-bullet-medblue {
–bullet-color: #3D95E6;
}

/* Apply the bullet color */
.list-bullet-red li,
.list-bullet-blue li,
.list-bullet-medblue li,
.list-bullet-gray li {
color: inherit; /* keep normal text color */
}

.list-bullet-red li::marker {
color: var(–bullet-color);
}

.list-bullet-blue li::marker {
color: var(–bullet-color);
}

.list-bullet-gray li::marker {
color: var(–bullet-color);
}

.list-bullet-medblue li::marker {
color: var(–bullet-color);
}

[architabasandrai]

architabasandrai

#295749

Hi There,

I’m glad you reached out. I’d be happy to help.

I checked the page save on my end and it worked correctly. You can see the screencast here:
https://share.zight.com/p9umkRKy

This does not appear to be a known issue and seems to be isolated to your website.

Here are a few troubleshooting steps that usually help resolve this type of behavior:

• Deactivate Plugins One by One
  • Temporarily deactivate your plugins one at a time and check if the issue resolves.
  • This will help identify if a specific plugin is causing the problem.
  • Refer to this documentation for detailed instructions: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/

• Check for Console Errors
  • Use your browser’s developer tools to check for any errors in the console.
  • Here’s a documentation on how to do this: https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-view-console-log-errors/

• Clear the Website Cache
  • Cached files can sometimes cause issues. Clear your website cache following this documentation: https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

• Clear Browser Cache and Cookies
  • Your browser may be storing outdated information. Clear the browser cache and cookies using this documentation: https://www.kadencewp.com/help-center/docs/kadence-general/clearing-your-browser-data/

Please let me know how it goes. I’ll be happy to help further if needed.

Best regards,
Archita

• This reply was modified 4 months, 2 weeks ago by architabasandrai.
• This reply was modified 4 months, 2 weeks ago by architabasandrai.
• This reply was modified 4 months, 2 weeks ago by architabasandrai.

[architabasandrai]

architabasandrai

#295722

Hi there,

I’m glad you reached out.

I know how confusing it can feel when everything seems correctly translated except the page title, especially after setting up a multilingual site with Polylang. I am here to help you sort this out.

When using Kadence Pro together with Polylang Pro and Rank Math Pro, page titles do not translate automatically. Each language version of a page has its own title field, so if the English title is showing the French text, it usually means the English translation is not assigned its own title yet.

Here are the steps to check:
Step 1: Open the English version of the page

• In your WordPress dashboard go to Pages → All Pages
• Then click the English flag icon for the page you want to edit.

Step 2: Edit the title directly

• The title at the top of the editor is language specific.
• Update it with your English version.

Step 3: Check Rank Math title settings

• Sometimes SEO plugins override the visible title.
• Inside the English version of the page click: Rank Math → Title and Meta
• Make sure the English SEO title is also translated.

Step 4: Clear cache

If you use any caching or performance plugins, clear the cache so the updated title displays correctly. https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

Check the following documentation link:

• Polylang translation basics: https://polylang.pro/doc-category/translate-your-content/
• Kadence theme setup: https://www.kadencewp.com/help-center/docs/kadence-theme/page-layout-customizer-settings/

If after updating the English title the page still shows the French version, please share a screenshot of your Polylang language switcher setup and the page editor view. This will help me check if something else is controlling the output.

I am here to help you get this working smoothly.

Regards,
Archita

[davmart]

davmart

#295603

Thanks, @architabasandrai

It works!

I have a comment here: the CSS code I enter in “CSS Child” does not apply immediately, even after purging all caches!
I have to wait a long time, sometimes I log out and log back in hours later to finally find the CSS applied!
Do you have any idea why there is this delay?

[architabasandrai]

architabasandrai

#295586

Hi There,

Thanks for reaching out. I checked things on my side and theme updates are working normally, so let’s narrow down why they are not appearing on your website.

A few things to verify:
1. Make sure your Kadence license is active and valid on your site.

2. Check if any security or firewall plugin is blocking update requests: Plugins like Wordfence, iThemes Security, or hosting firewalls can block connections to Kadence’s update servers. Temporarily disabling them helps confirm if this is the cause.

3. Clear all caches: Check the article to clear the cache: https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

I hope this helps. Let me know if we can assist you further.

Best Regards,
Archita

[hariiee1277]

hariiee1277

#295558

It sounds like the full-width option may be disabled due to your page template or container settings. Try switching the page template to Full Width or Canvas and check if your theme or layout plugin is overriding the block width. Clearing cache can also help.

[davidjosif42]

davidjosif42

#295553

This reply has been marked as private.

[3pattilandlive]

3pattilandlive

#295445

It sounds like there might be a memory or caching issue with Kadence Blocks on your Godaddy setup. Try increasing your PHP memory limit to at least 256M in your wp-config.php file and clear any server cache from cPanel. You can also disable browser caching and test in incognito mode to confirm. If that doesn’t help, reinstall Kadence Blocks or switch to a local test site to isolate the issue. Hope you get it sorted soon — sometimes fixing WordPress bugs feels like playing a round on 3Patti Land, you just need the right move!

[davmart]

davmart

#295432

Hi, @architabasandrai

That works. It seems that the change takes time to display, even when refreshing the cache.
Thanks!

[m65015482]

m65015482

#295431

This reply has been marked as private.

[aepdsbihar]

aepdsbihar

#295420

I had the same issue before and it was caused by a small cache conflict. Clearing the cache and updating the form plugin fixed it for me. I also followed this quick guide that helped a lot visit site

[architabasandrai]

architabasandrai

#295396

Hi @david-martin-8295,

I tried the CSS code on my website, and it’s working properly. You can check the screenshot here: https://share.zight.com/6qu47LwP.

Since you’ve already purged the cache, please share your website URL so I can take a closer look at where it’s displaying. You can post it as a private reply for security.

Best regards,
Archita

[victormonk]

victormonk

#295384

Hey Jerry,

Welcome to Kadence Support. We are here to help.

Can you ensure your Theme is fully up-to-date and confirm the issue continues?

This sounds like a caching issue. Have you tried clearing both your website and browser caches? If not, can you do so and see if the issue continues?

Consider sharing a link to your website, and I can check things out from my end. You can send a private reply if you wish for others not to see the URL.

Can you also try checking for a plugin conflict? You can do so by following these steps:
* Deactivate all non-Kadence products and clear all caches.
* See if the issue occurs.
* If it doesn’t, reactivate plugins one by one.
* Clear all caches after each activation.
* When the issue reappears, the last activated plugin is causing the conflict.

I hope this helps. Please let us know your results.

[davmart]

davmart

#295360

Thanks, @victormonk
It works,

but not working for hover, I added hover lines:

.single a.tag-link {
    color: #1A202C !important;
    background: white;
}
.single a.tag-link:hover {
    color: white !important;
    background: #215387;
}

I purged the cache!
Did I miss something?

[Karla]

Karla

#295351

Hi there!

Glad you reached out to us about this.

Your CSS code is correct. I would’ve recommended the same. On the other hand, could you try this:
.woocommerce ul.products li.product .product-action-wrap { display: none!important }

Also, make sure to clear any website cache you have to ensure your pages are updated.

Lastly, if this still didn’t work, could you send me your Shop page URL? You can set your response as a private reply so only you and the Support team can see it.