Search Results for 'cache'

[Karla]

Karla

#281204

Hi, Juan.

Thanks for sending the screen recording.

The desktop header should still show for screen widths greater than 992px. Here is how it works on my website – https://share.getcloudapp.com/geuOJwEg.

I saw that you have Autoptimize. If you disable that temporarily, will the same issue happen? If it did not, try to not combine CSS files and see if the layout issue will be fixed.

Please don’t forget to clear the website cache after saving the changes in the plugin settings.

I hope this helps, and let us know if we can assist you further.

Regards,
Karla

[Dane]

Dane

#281192

Hi Michael,

​Have you tried to clear the cache? If not, I recommend you to do so as some website issues can be solved by clearing the cache. To know more about clearing the cache, please refer to our guide here: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

But if the issue still persists, kindly send the URL of the site that you’re working on so we can inspect further? You have an option to send the URL privately by enabling the “Set as private reply” option before sending the reply. Thanks!

Cheers,
Dane
​

[Karla]

Karla

#281101

Hi!

Could you send us a website URL so we can check some things on your website? You can set your reply as private so only you and the support team members can see it.

Also, do you have a caching plugin or server-side cache enabled? If you have, kindly make sure that you purge/clear it. It is possible that there are some CSS or JS files that still use an older, cached version so it brings errors to your pages. Here’s our guide to clearing the cache – https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/.

I hope this helps. Let us know if we can help you further with this.

Regards,
Karla

[gilberthernandez]

gilberthernandez

#280935

Hey,

Sometimes the favicon doesn’t appear due to browser cache issues. Here is a link that gives some information: Favicon Not Showing…
Try clearing the browser’s cache to see if that works.

[Karla]

Karla

#280828

Hi there!

Thanks for the additional information.

You can add this to Customizer > Additional CSS to make the button’s color the same with those active ones:

.woocommerce div.product .kwt-add-to-cart-single .button.single_add_to_cart_button {
    opacity: 1;
}

This is how it should work – https://share.getcloudapp.com/WnuDnA7W. If you have any cache enabled, make sure to clear it after saving changes.

Kind regards,
Karla

[Karla]

Karla

#280822

Hi, @zelishmekhi!

I apologize for the delay in getting back to you.

Please could you send a screenshot of which parts are you having issues with line-height? This should let us know which sections to inspect to see the styles being applied to the texts.

If you’re referring to the post excerpt texts on the page you sent, I can see that the line-height that they’re using is 1.8. However, since you have the WP Fastest Cache plugin, I cannot see which plugin or theme styles it is coming from. Here’s a screenshot for your reference – https://share.getcloudapp.com/7Kukrxej.

Please could you try deactivating the CSS minify temporarily? If that is not something you can allow, kindly reach out to us to either of these links and send us temporary admin access so we can better check it:

• https://www.kadencewp.com/premium-support-tickets/
• https://www.kadencewp.com/free-support-tickets/

Use the plugin mentioned in this post to generate a login link for us. This access should be temporary and once the issue is resolved, you can delete the plugin so we cannot enter your website anymore. Lastly, don’t forget to send us the generated login link.

Let us know how we can assist you further.

Regards,
Karla

[chitocamacho]

chitocamacho

#280795

This reply has been marked as private.

[Karla]

Karla

#280781

Hi, Anton!

On my test website, the layout issue is not happening – https://share.getcloudapp.com/L1u92jR6.

I tried comparing the styles being applied to your post and mine and there are differences. Could you try deactivating your WP Rocket plugin temporarily and view the post again on an incognito/private browser window to see if the issue will be fixed? I still think this is a cache issue.

Also, try deactivating other plugins one by one as it is also possible that there are styles from them that are causing the issue. Here’s our guide for this – https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/.

I hope this helps. Let us know if we can assist you further.

Regards,
Karla

[Anton]

Anton

#280776

Hello Chito,

Thanks for getting back to me.

I have both cleared the cache and deactivated the cache plugin. The issue is still there, unfortunately.

Best regards,
Anton

• This reply was modified 3 years, 6 months ago by Anton.

[chitocamacho]

chitocamacho

#280775

Hi Anton,

Thank you for writing.

I guess it’s a caching issue. I inspected the blog post but didn’t see some styles applied to the Similar Posts section.

Here’s a screen recording: https://share.getcloudapp.com/12uzdAnQ

Kindly clear the website cache and see if this resolves the issue. If not, deactivate the caching plugin temporarily and recheck it.

Let us know how it goes.

Kind regards,
Chito

[Ben Ritner]

Ben Ritner

#280744

Hey, Thanks for showing what was in your console log. I can see what’s happening.

Browser cache static files like Javascript files and save them locally, then when they are needed, instead of pulling from the site they use the local version in the browser cache. This is great, except if the file gets updated. Once the file is updated on the site the local file should be removed, and the new updated file should be downloaded. This is all handled by a query string on the resources that define the file version.

The issue for you is that your site is removing the query string from the file URLs. Making it, so there is no version control and so your local cache is delivering the file from version 1.7.15 and not the new file from 1.7.16. This is why you are getting errors.

Here are images to explain the difference:
Your site: https://share.getcloudapp.com/7KukNW5b
Kadence site: https://share.getcloudapp.com/d5unjDdm

It’s honestly pretty shocking to me this is the first time you’ve had an issue not just with Kadence but with every WordPress plugin and WordPress Core, without version control, things can get extremely problematic with local browser cache.

It’s such bad practice to remove query strings that most plugins have removed the options for it, or hidden them away.

Yours is turned on in your lightspeed settings. See here: https://share.getcloudapp.com/7KukNXe6

Turn this off and you should be set.

Ben

[Karla]

Karla

#280721

Hi, Arjan!

I apologize for the delay in getting back to you.

I tried replicating the issue on my test website by creating a product template and using variation swatches of the Kadence Shop Kit plugin. However, the attribute names are showing when I hover over them – https://share.getcloudapp.com/mXu2Qp0O.

I also inspected the page and I do not see text on the labels – https://share.getcloudapp.com/Jru8ZDk5. Could you send us a page link where they are working fine?

Product attributes should have names and those names will be used for the variation swatch labels. Please try the following troubleshooting steps to try and pinpoint the cause of the issue:

• https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/
• https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/
• https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

I hope this helps. Let us know if we can assist you further.

Kind regards,
Karla

[Ben Ritner]

Ben Ritner

#280702

I just tried with Firefox and Safari.

No issue in firefox: https://share.getcloudapp.com/ApuDqB8y

No issue in Safari: https://share.getcloudapp.com/6quG1KBO

My guess is browser cache, or a browser extension that you have running through your site, or an app that is interfering with your internet connection like a firewall or VPN.

After checking those things if you still get an issue, please copy the error in your console log.

1.7.16 and 1.7.17 use the same backend scripts, nothing was changed there.

Ben

[chitocamacho]

chitocamacho

#280693

Hi Julian,

I updated the Kadence Blocks Pro plugin to the latest version, purged the site cache, deactivated the plugins temporarily, reactivated them, checked the page you used on your recording, and the issue is no longer happening. Here’s a screen recording: https://share.getcloudapp.com/lludWL7n

I also checked other pages but the issue seems resolved. Can you check on your end if the issue still happens?

Kind regards,
Chito

[jessicaemoore021]

jessicaemoore021

#280573

Hi,

I have been trying to save my blog title image for the last 2 days and it won’t work. You can see it saves in the customizer view but once I publish the changes and exit the customizer, the original image is there with mine behind it. I have played with all of the page settings one by one trying to figure out what the issue is and nothing has worked. I have downloaded the delete cache plugin suggested on you site and it doesn’t work. It also doesn’t show up at the top of my blog page, only my home page so I can’t delete that cache for that specific page. The only plug-ins I have installed are the once that came with the Children’s Museum starter template, the Bluehost ones and the delete cache one. My blog is currently in “Coming Soon” mode and isn’t live yet.

[jessicaemoore021]

jessicaemoore021

#280573

Hi,

I have been trying to save my blog title image for the last 2 days and it won’t work. You can see it saves in the customizer view but once I publish the changes and exit the customizer, the original image is there with mine behind it. I have played with all of the page settings one by one trying to figure out what the issue is and nothing has worked. I have downloaded the delete cache plugin suggested on you site and it doesn’t work. It also doesn’t show up at the top of my blog page, only my home page so I can’t delete that cache for that specific page. The only plug-ins I have installed are the once that came with the Children’s Museum starter template, the Bluehost ones and the delete cache one. My blog is currently in “Coming Soon” mode and isn’t live yet.

[Karla]

Karla

#280536

Hi there.

Apologies for the delay in getting back to you!

I assume that you’re using an iPad Pro device in a landscape position? Since the device has a large resolution, it will still show the desktop version of the header.

There is no hover/mouse hover event for these devices, only touch. This is the reason why we have a style to not recognize the touch event for the parent menu items – the sub-menu items will not be shown if the page will be redirected to the parent menu item’s link.

On the hand, if you want to make the parent menu items’ links work for touch devices such as iPads, add this to Customizer > Additional CSS:

@media (hover: none) {
 .wp-site-blocks .nav--toggle-sub .menu-item--has-toggle:not(.menu-item--toggled-on)>a {
    pointer-events: none;
 }
}

If you have any website cache, clear it after saving the custom CSS code. Let us know if it works for you.

Kind regards,
Karla

[Karla]

Karla

#280528

Hi, Gabs!

I apologize for the delay in getting back to you.

I viewed the page on my Microsoft Edge browser but all of the social icons are showing. I’ve attached a screen recording link for your reference.

Could you try clearing your browser cache and see if that will fix the issue on your browser? Additionally, if you’re using an outdated browser version, try to update it. I was using the Edge version 106.0.1370.42 on my screen recording.

I hope this helps. Let us know if we can assist you further.

Best,
Karla

[Karla]

Karla

#280444

Hi, Ana!

Thank you for reaching out to us and apologies for the delay in getting back to you.

There are no settings to adjust the font-size of the text layers for mobile. However, you may add this to Customizer > Additional CSS:

@media screen and (max-width: 768px) {
.ksp-layer.ksp-text-layer {
    transform: scale(1.5);
}
}

After saving changes, make sure to clear the cache, if you have any enabled.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[Karla]

Karla

#280418

Hi there!

Thanks for reaching out to us and apologies for the delay in getting back to you.

I can see that you’re using the Transparent Header for mobile views. Is this intended?

If not, you can disable this by going to Customizer > Header > Transparent Header and turning off the “Enable Transparent Header?” option – https://share.getcloudapp.com/GGuzK801.

Also, if ever the transparent header is still being used after changing the setting above, try to check whether the transparent header was enabled for a specific page or post by going to the Page/Post Settings. Lastly, if you have any website cache, make sure to clear them after saving changes.

I hope this helps and let us know if we can assist you further.

Kind regards,
Karla

[chitocamacho]

chitocamacho

#280352

Hi John,

Thank you for writing.

I checked the product page and clicked the image but there was only one lightbox that showed up. Here’s a screen recording: https://share.getcloudapp.com/9ZugRKlK

Perhaps, it’s a browser cache issue. Have you tried checking it in an incognito/private window or in a different browser?

Kind regards,
Chito