Search Results for 'cache'

[Karla]

Karla

#280294

Hi, Arjan!

I apologize for the delay in getting back to you.

After inspecting the page, the table border around the variation options is coming from another plugin’s styles(wp-configurator-pro). Here’s a screen recording for your reference – https://share.getcloudapp.com/DOurDljL.

To override the style, add this to Theme Options > Custom CSS:

div.product form.cart .variations td, 
div.product form.cart .variations th {
    border: 0;
}

If you have any cache on your website, make sure to clear it after saving the changes.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[Karla]

Karla

#280293

Hi there!

Apologies for the delay in getting back to you.

To confirm, are you referring to the Advanced Gallery block of the Kadence Blocks plugin? This block should use the alt values of the images. If you can’t see them on your page, make sure that they are available from the images themselves.

Here’s a screen recording for your reference – https://share.getcloudapp.com/d5un1g86.

Also, if you just added them, it is possible that you have cache enabled on your website. Try to clear your website cache and see if the alt texts will be included.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[Karla]

Karla

#280292

Hi there!

I apologize for the delay in getting back to you.

Please note that this block’s default style is to only show the posts’ titles on hover. If you want to override that style, you can add this custom CSS code in Customizer > Additional CSS:

.kb-blocks-portfolio-content-hover-zoomin .kb-blocks-portfolio-grid-item .kb-portfolio-content-item-inner {
    opacity: 1;
}

This will be applied to all Portfolio Grid/Carousel blocks on your website. If you have any website cache, clear it after saving your changes.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[chitocamacho]

chitocamacho

#280287

Hi Marin,

Thank you for writing!

I checked your site but didn’t encounter the issue. Here’s a screen recording: https://share.getcloudapp.com/ApuDYePr

I have also checked it on an actual mobile device and got the same result. What mobile browser do you use for testing?

Can you try checking it on your mobile device in an incognito window to bypass the browser cache?

Let us know how it goes.

Kind regards,
Chito

[Dane]

Dane

#280261

Hi,

Thank you for reaching out to us.

I’ve tried this on my end. Here, please have a look: https://share.getcloudapp.com/wbuQ9Yep

As you can see, the changes I made on both desktop and mobile appeared at the front-end.

​Have you tried to clear the cache? If not, I recommend you to do so as some website display issues can be solved by clearing the cache.

To know more about clearing the cache, please refer to our guide here: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

If the issue still persists, please send us the URL of the site that you’re working on so we can investigate further. You have an option to send the URL privately by enabling the “Set as private reply” before submitting your reply.

Please let us know how it goes! Thanks!

Cheers,
Dane
​

[louie.byrdziak]

louie.byrdziak

#280221

Just an update on Gallery Thumbnails not working with product variations:

1) Have switch to different Kadence themes, didn’t help.
2) Have disable nearly every plugin except essentials, didn’t help.
3) Have disable all cache software, didn’t help.
4) Have toggled nearly every Shop Kit variable, didn’t help.
5) Have rebooted server, didn’t help.
6) Have used another browser, didn’t help.
7) Have used private browser, didn’t help.

Also, not only do the thumbnails not show, but “many” of the Shop Kit variables don’t work also, including zoom on mouse over.

All during these tests, my Single product Shop Kit gallery and thumbnails work normal/good.

Thank you in advance for your help.

[Karla]

Karla

#280216

Hi, Phillip!

I apologize for the delay in getting back to you.

For the related posts carousel, you can add this to Customizer > Additional CSS to make them equal heights:

.entry-related article.entry {
    height: 100%;
}

For the post grid/carousel block before the footer, there is also no built option for that so you can add this additional CSS too:

.wp-block-kadence-postgrid article.kt-blocks-post-grid-item {
    height: 100%;
}

After saving changes, make sure to clear your cache. Here’s a post to guide you – https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/.

I hope this helps and let us know if we can assist you further.

Regards,
Karla

[Ben Ritner]

Ben Ritner

#280207

Hmm, Really odd. I haven’t been able to recreate it.

My initial research and guess has me thinking the only way to potentially ‘fix’ this is to prevent the video from being cached in the browser (not good for performance) or see if there is some clever javascript to “sense” if the video fails to load and force a retry.

It seems like the whole thing is a chrome bug but one that is not likely to get resolved, I found tickets about this from 4 years ago.

I wonder what code revolution slider is using to prevent this. Perhaps they use a video player instead of a native HTML5 player and that is the difference.

I’m going to keep trying to test to recreate.

[gilberthernandez]

gilberthernandez

#280205

I spotted the problem moments ago and wanted to add this information:

It says Provisional Headers are shown with a link: https://developer.chrome.com/docs/devtools/network/reference/?utm_source=devtools#provisional-headers Here is some more information about provisional headers: https://linuxpip.org/fix-provisional-headers-are-shown-in-chrome/#:~:text=One%20of%20the%20most%20common,AdBlock%2C%20uBlock%20Origin%20or%20Adguard.

It looks like the connections are stalled for some reason, potentially because the request was served from a local cache, which doesn’t store the original request headers.

[gilberthernandez]

gilberthernandez

#280196

Hello Robin,

I learned of an interesting issue, so I came to take a look. At this time, I have yet to see the errors after checking numerous times over an hour. You mentioned they only happen occasionally, but I have not yet spotted it. I did find a similar issue for a Chrome Exension. The developers of the extension were experiencing something similar and mentioned:

It seems that Chrome’s cache is too clever for it’s own good. When we make an HTTP range request and Chrome already has part of the requested range in it’s cache, it tries to produce a response synthesized from (1) the data from it’s cache and (2) data from a new HTTP request that it makes. Presumably this is done to avoid fetching more data than is needed.

We confirmed this was happening because when you enable the “Disable cache” setting in DevTools, we see that ALL requests are for the full piece length (131072 bytes). But when you allow the cache to be used, lots of the requests are for much shorter ranges of data. These are ranges that we did not request from WebTorrent.

It seems that their cache code fails to actually recombine these data into a valid response once in a while and when that happens we get an error from the fetch() API.

Of course, this is a different and unique situation; however, other issues related to the ERR_CACHE_OPERATION_NOT_SUPPORTED error have made the same conclusions. It is unfortunate if it only appears to be happening with the Kadence Slider, but current indications are that it is a strange Chrome bug. I, too, will continue to check throughout the day to see if I can spot anything new.

[qwikaid]

qwikaid

#280139

Hello to Everyone. My name is Bella Callen, and I work as a technical consultant in the senior customer support division. Many consumers are interested in finding out how to solve their AT&T Email Login Problems. Cookies are little data files that your browser saves. Clear the cache in your browser to remove any unnecessary information that has accumulated there.

[qwikaid]

qwikaid

#280139

Hello to Everyone. My name is Bella Callen, and I work as a technical consultant in the senior customer support division. Many consumers are interested in finding out how to solve their AT&T Email Login Problems. Cookies are little data files that your browser saves. Clear the cache in your browser to remove any unnecessary information that has accumulated there.

[Dane]

Dane

#280121

Hi Daniel,

Thank you for reaching out to us.

Can you please check the Featured Image Ratio section when you go to Appearance > Customize > Posts/Pages Layout > Single Post Layout > then scroll down until you see the Featured Image Ratio and set it to the desired ratio and see if that fixes the issue? If the issue still persists, ​kindly clear the cache as some website display issue can be solved by clearing the cache.

To know more about clearing the cache, please refer to our guide here: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

And if that didn’t resolve the issue as well, please send us the URL of the site that you’re working on so we can inspect. You have an option to send the URL privately by enabling the “Set as private reply”​ option before sending your reply.

Please let us know how it goes so we’ll know how we can assist you further.

Cheers,
Dane

[Adam Connell]

Adam Connell

#280095

Hi Karla,

Thanks for your help with this.

I always clear WP Rocket and my CDN’s cache while testing this kind of stuff.

But you’re right – it was some form of caching. Recently enabled Redis on my server – clearing that has sorted it out 🙂

Cheers,
Adam

[Karla]

Karla

#280088

Hi, Adam.

I tried replicating your setup with the following settings:

• Element one – Before all Content, shown on Entire Site
• Element two – Before Footer, shown on Entire Site

However, if I change the background and font colors for the element before the footer, they are getting applied – https://share.getcloudapp.com/kpuWYJOE.

Just to confirm, are you purging your WP Rocket cache after saving the changes? If not, try doing so to see if that will fix the issue.

I hope this helps and let us know if we can assist you further.

Best regards,
Karla

[rupa.amna]

rupa.amna

#280065

hi

When Infinite Scrolling is turned on, product thumbnail images are missing. Tried this on woocommerce archive pages..I cleared cache, but not sure what’s wrong.
Could you advise please?

[rupa.amna]

rupa.amna

#280065

hi

When Infinite Scrolling is turned on, product thumbnail images are missing. Tried this on woocommerce archive pages..I cleared cache, but not sure what’s wrong.
Could you advise please?

[Karla]

Karla

#279990

Hi, Robin.

Apologies for the delay in getting back to you!

I viewed your page and I didn’t see the error – https://share.getcloudapp.com/DOurj9w9.

Also, I tried to search for the “…001.mp4” video file on your page but I didn’t see any. Just to confirm, is this the MP4 file that you’re having issues with now – https://share.getcloudapp.com/4gue5J5W? I can see that instead of Kadence Slider, you’re using Revolution Slider.

Regarding the “ERR_CACHE_OPERATION_NOT_SUPPORTED”, I tried to search for the issue and I also did not find an exact answer to why this happens. Have you also reached out to your hosting provider? On some threads I encounter, the solution seems to be disabling the browser cache. See this one as a reference.

Try viewing the page on another browser and see if the issue will occur at some point.

I hope this gives you more insights. Let us know if we can assist you further.

Kind regards,
Karla

[chitocamacho]

chitocamacho

#279979

Hi there,

I tested the codes I’ve provided and they worked on my test site that’s using the Kadence theme. Here’s a screen recording: https://share.getcloudapp.com/geuyZN07

The reference site uses the below code. https://share.getcloudapp.com/mXu2jLqE

.site-header-row-container-inner {
    box-shadow: -7px -7px 19px 2px rgb(254 118 40) !important;
}

If it still doesn’t work on your site, can you purge anything that caches on your site as well as the browser cache?

If the issue persists, can you send the link to your site to look closer?

Kind regards,
Chito

[Luthfi]

Luthfi

#279973

Hi Chito,
Thank you for your response and the guide to trouble shoot. I have done the followings:
1. Updated plugins, wordpress, and theme.

2. Purged my website caches from lite speed cache plugin. Cleared my browser caches. Cleared
Woocommerce template caches.

3. Disabled all plugins. I have also remove all custom CSS code.

4. Install the fresh copy of Virtue theme once again.

But the submenu arrow still missing.

I tried to change the theme from Virtue to wordpress twenty twenty theme. When using twenty twenty theme from WordPress, there is no problem with mobile submenu arrow.

[chitocamacho]

chitocamacho

#279966

Hi there,

Thank you for the login credentials.

Deactivating the Litespeed plugin resolves the issue. https://share.getcloudapp.com/2Nu7x8yn

It seems purging cache doesn’t work properly on your site. You could also flush object caches via Litespeed. If the issue persists, go through the settings one by one to know which one is causing it.

Let us know how it goes.

Kind regards,
Chito

[louie.byrdziak]

louie.byrdziak

#279940

Dear Support,

This is getting to you a bit late; however, I didn’t notice until recently because most of my site is in LiteSpeed cache.

I have to revert back 4 days to the last upgrade to get my images back. Several hundred images all have broken links in the Shop Kit Gallery and also many associated with AFC.

What up? This is a huge loss of productivity if I need to go back 4 days to recover it.

Please respond. I consider it URGENT.

Louie

[louie.byrdziak]

louie.byrdziak

#279940

Dear Support,

This is getting to you a bit late; however, I didn’t notice until recently because most of my site is in LiteSpeed cache.

I have to revert back 4 days to the last upgrade to get my images back. Several hundred images all have broken links in the Shop Kit Gallery and also many associated with AFC.

What up? This is a huge loss of productivity if I need to go back 4 days to recover it.

Please respond. I consider it URGENT.

Louie