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Viewing 20 results - 721 through 740 (of 5,558 total)
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  • #265303

    Hello Michael,

    Kindly do the following debugging steps:
    1. If you’re not using the latest versions of WordPress, plugins, and theme, kindly create a backup of your website first and update them all after. Make sure to purge your cache.
    2. If updates did not fix the issue, proceed on deactivating other plugins one by one and test saving the theme options after each deactivation. If the issue did not happen, then you have pointed out the plugin causing the issue.

    Hope this helps.

    Best Regards,
    Karla

    #265191

    Hi Chris,
    Are you using a caching plugin? Have you cleared all your cache? If that is not the issue I suggest deactivating your other plugins to test if any are conflicting. Let us know if there’s no change!

    Best,
    Hannah

    #265179

    Hi Pamela,
    Hope you enjoyed your weekend!

    2. Are you able to post a link? Have you cleared all your cache?

    3. Yes! From Customize > Blog Posts > Single Post Layout you can un-toggle “Show Featured Image?”.

    Kindly,
    Hannah

    #265141

    Hey,

    Analytics is throwing a “Mobile usability issue” error.

    Usually, that means your site is taking too long to load on mobile. When Google tries to load it and it takes longer then 5-10 seconds it will stop waiting for resources and just assess your site at that point. If the site it taking a while to load then it could be missing things like css and so the Mobile usability would show as an issue because the css that would style it for mobile is not loaded.

    It’s best to work on optimizing your site and also give google some time to rescan. Some times this can show once on one page and it’s just where the google bot hit something uncached and once it tries again it will show fixed.

    The theme (or any of our plugins) doesn’t load “InvisibleReCaptcha” so that must be something you’ve added through another plguin. I would check on that and make sure it’s configured correctly. The error seems to say it’s not configured correctly.

    Preloading icon fonts would be something a plugin of yours is doing, not something Theme or any of our plugins do. This again should be something you check through in the appropriate plugin settings. Right now it’s showing that your preload link includes two links so whatever is generating it is broken.

    Ben

    #265086

    Looks like you were calling the trigger event too early. 500ms into load and your page is not fully loaded so the trigger happened (freezing the scroll) but the modal wasn’t read to be revealed leaving you in a stuck place. By moving the time later it’s more likely to trigger correctly (or on reload where all your large images are saved in the browser cache) but this points to a serious issue with popup maker in that it’s not confirming the modal is ready before triggering a freeze scroll event.

    Ben

    #265031

    Here is the website:
    I was told to add this information:
    system report:

    ### WordPress Environment ###

    WordPress address (URL):
    Site address (URL):
    WC Version: 5.2.0
    REST API Version: ✔ 5.2.0
    WC Blocks Version: ✔ 4.7.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1k-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.2.0
    WC Database Prefix: wp_
    Total Database Size: 36.38MB
    Database Data Size: 27.39MB
    Database Index Size: 8.99MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_bp_activity: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_bp_activity_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.16MB + Index: 0.08MB + Engine MyISAM
    wp_countries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kbp_countdown_entry: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kbp_form_entry: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kbp_form_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ksp_layers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ksp_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ksp_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 1.97MB + Index: 0.06MB + Engine MyISAM
    wp_p2p: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_p2pmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_postmeta: Data: 6.14MB + Index: 1.41MB + Engine MyISAM
    wp_posts: Data: 1.03MB + Index: 0.19MB + Engine MyISAM
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_signups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_simple_history: Data: 2.02MB + Index: 0.53MB + Engine InnoDB
    wp_simple_history_contexts: Data: 14.02MB + Index: 5.08MB + Engine InnoDB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_term_relationships: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_usermeta: Data: 0.13MB + Index: 0.08MB + Engine MyISAM
    wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpbannerizeclicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpbannerizeimpressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    advanced_ads: 11
    attachment: 758
    bp-email: 16
    business: 111
    custom_css: 2
    event: 88
    invoice: 260
    kadslider: 1
    mc4wp-form: 1
    nav_menu_item: 65
    oembed_cache: 2
    page: 44
    person: 72
    portfolio: 4
    post: 36
    product: 52
    product_variation: 5
    revision: 2
    shop_order: 505
    shop_order_refund: 1
    slide: 13
    staff: 3
    team_member: 1
    testimonial: 6
    themefusion_elastic: 2
    tmm: 2
    wp_bannerize: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (33) ###

    Chamber Dashboard Member Updater: by Chandrika Guntur – 1.4.3
    Authorize.net Payment Gateway For WooCommerce: by Eshan Varma – 6.2.5
    BBQ Firewall: by Jeff Starr – 20210211
    CD MailChimp Addon: by Chandrika Guntur – 1.3
    Chamber Dashboard Business Directory: by Chandrika Guntur
    Morgan Kay – 3.3.3

    Chamber Dashboard CRM: by Chandrika Guntur
    Morgan Kay – 1.5.6

    Chamber Dashboard Events Calendar: by Chandrika Guntur
    Morgan Kay – 2.3.8

    Chamber Dashboard Exporter: by Morgan Kay
    Chandrika Guntur – 1.2.6

    Chamber Dashboard Member Manager: by Chandrika Guntur
    Morgan Kay – 2.5.7

    Chamber Dashboard Payment Options: by Chandrika Guntur – 1.3
    Chamber Dashboard Recurring Payments: by Morgan Kay
    Chandrika Guntur – 1.6.6

    Chamber Dashboard WC Payments: by Chandrika Guntur – 1.5
    Classic Editor: by WordPress Contributors – 1.6
    Feed Them Social - for Twitter feed, Youtube, and more: by SlickRemix – 2.9.5
    Kadence Blocks - PRO Extension: by Kadence WP – 1.4.29
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.10.7
    Kadence Custom Fonts: by Kadence WP – 1.1.0
    Kadence reCAPTCHA: by Kadence WP – 1.1.0
    Kadence Slider: by Kadence WP – 2.3.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
    PDF Embedder: by Lever Technology LLC – 4.6.2
    SG Optimizer: by SiteGround – 5.7.20
    Simple History: by Pär Thernström – 2.42.0
    Page Builder by SiteOrigin: by SiteOrigin – 2.11.8
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.11
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.1
    Team Members: by WP Darko – 5.0.9
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.53

    Product Customer List for WooCommerce: by Kokomo – 2.9.3
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
    WooCommerce Payments: by Automattic – 2.2.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.11
    WooCommerce: by Automattic – 5.2.0

    ### Inactive Plugins (1) ###

    Advanced Ads: by Thomas Maier
    Advanced Ads GmbH – 1.24.1

    ### Dropin Plugins (1) ###

    object-cache.php: Memcached

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #4 - /shop-2/
    Cart: #5 - /cart-2/
    Checkout: #6 - /checkout-2/
    My account: ❌ Page visibility should be public
    Terms and conditions: #14174 - /terms-and-conditions/

    ### Theme ###

    Name: Virtue - Premium
    Version: 4.9.33
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: virtue_premium/woocommerce/archive-product.php
    virtue_premium/woocommerce/content-product.php
    virtue_premium/woocommerce/content-single-product.php
    virtue_premium/woocommerce/loop/loop-end.php
    virtue_premium/woocommerce/loop/loop-start.php
    virtue_premium/woocommerce/loop/rating.php
    virtue_premium/woocommerce/loop/sale-flash.php
    virtue_premium/product-searchform.php
    virtue_premium/woocommerce/single-product/add-to-cart/external.php
    virtue_premium/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
    virtue_premium/woocommerce/single-product/add-to-cart/simple.php
    virtue_premium/woocommerce/single-product/add-to-cart/variable.php
    virtue_premium/woocommerce/single-product/product-image.php
    virtue_premium/woocommerce/single-product/product-thumbnails.php
    virtue_premium/woocommerce/single-product/related.php
    virtue_premium/woocommerce/single-product/sale-flash.php
    virtue_premium/woocommerce/single-product/up-sells.php
    virtue_premium/woocommerce/single-product.php
    virtue_premium/woocommerce/content-product_cat.php
    virtue_premium/woocommerce/taxonomy-product_cat.php
    virtue_premium/woocommerce/taxonomy-product_tag.php

    Outdated Templates: ❌

    Learn how to update

    ### Action Scheduler ###

    Canceled: 5
    Oldest: 2021-03-30 18:42:16 -0700
    Newest: 2021-04-03 14:09:36 -0700

    Complete: 1,082
    Oldest: 2021-03-13 13:14:10 -0800
    Newest: 2021-04-13 13:20:21 -0700

    ### Status report information ###

    Generated at: 2021-04-13 13:36:58 -07:00

    #264885

    Hi Dave,
    So sorry for the delay. When I view your site I’m actually seeing the dropdown appear as it should, not like your screenshot. Can you confirm your browser is not zoomed in? Have you cleared all your cache?

    Kindly,
    Hannah

    In forum: Virtue Theme

    In reply to: Shop Page Not Working

    #264855

    Hello Dean,

    I’m sorry to hear you’re still having this issue.

    Upon checking, after clicking a category on the filter, some of the categories show products but some do not – https://share.getcloudapp.com/Jru4707x. Additionally, you have combined and minified CSS files from SG Optimizer. Just to confirm is minify and combine also enabled for JS files? Have you tried disabling these options and purged cache to see if the issue will be fixed?

    For further assistance, please submit a ticket on this page so we can communicate by email.

    Kind Regards,
    Karla

    #264844

    Hi, Hannah

    Forgive the delayed response. I just decided to remove everything and use a single centered footer. It just wouldn’t work.

    Yes, I purged the cache several times.

    Thanks anyway. I’m just keeping it simple and centered.

    Pamela

    #264802

    Hi Pamela,
    I’m not seeing widgets in your footer columns 2, 3, and 4 from Appearance > Widgets. Are they showing for you in the backend? Have you cleared your cache?

    Kindly,
    Hannah

    #264746

    Hi Stephen,
    Sorry to hear that! I’m seeing that content display in the post as it should. Have you seen this across multiple devices? Is all your cache cleared?

    Kindly,
    Hannah

    #264701

    Hey,
    Thanks for reaching out! I just tested from an iPhone xr and was not experiencing this. Are you seeing it every time? Have you cleared your cache?

    Kindly,
    Hannah

    #264567

    Hi Mimi,

    Thank you for reaching out to us.

    I see a couple of errors on your website in the browser’s console tab – https://share.getcloudapp.com/wbuwZrpX. To confirm, is your WordPress, plugins, and theme in their latest versions? If not, I would suggest creating a backup of your website first and update them all after to see if the issue will be fixed.

    Make sure to purge your cache as well after the updates.

    Hope this helps and let us know if we can assist you further.

    Regards,
    Karla

    #264544

    Hi Tobias,
    Apologies for the delay!
    1. Try clearing your cache. Do you see it then?

    2. This is on our list! Sorry. We’ll work on getting it out soon. And I will pass your feedback along to the developer.

    Cheers,
    Hannah

    #264535

    Hi Team, I have 9 images in sliders on the home page http://www.mimiemmanuel.com at the bottom under ‘books’
    I added a new one and it won’t display even after clearing the browser cache.

    it is in the footer column 1 widget as site origin slider and pics are added as background picks. endless reloading and cannot see my new images. I have heaps to do why would that be? how can I fix this, please?

    Thank you very much for your help.

    #264529

    Hi Hannah!

    No I don’t have any cache plugin and I build in a dev hosting that is especially designed for developing purposes. I add the cache after publishing. I haven’t been able to specify what is causing the problem. The hostings I use are very high level performance, the best in Finland (the promised land of the Internet, haha!).

    Usually the options in customizer appears after refreshing the page. It’s slightly annoying to refresh page to see the options but I can deal with it now that I know this happens every once in a while. Still, Kadence is the best theme so far! Thank you guys!

    #264525

    Hi Laura,
    Are you using a caching plugin? Make sure that your cache is being cleared after you make changes.
    Glad things are working!

    All the best,
    Hannah

    #264488

    Hi Angela,

    Do you have caching plugins installed?

    Try purging the cache and see if this fixes the issue.

    Regards,
    Bonn

    #264459

    Hi Alex,

    To confirm, did you enable the Load Google Fonts Locally option in Customizer > General > Typography? If so, could you flush the local fonts cache and see if that will fix the issue – https://share.getcloudapp.com/p9u80pJK?

    Hope this helps.

    Regards,
    Karla

    #264303

    Hi, Hannah and all….

    This is strangest issue. Never had this happen with Kadence.

    Using Ascend. Editing Home/Frontpage. Using SiteOrigin Pagebuilder. Loading content. Click update. Go got site’s homepage….it’s blank.

    I have checked plugin conflicts. Purged Cache…repeatedly. I have to idea.

    Your thoughts?
    Pamela

Viewing 20 results - 721 through 740 (of 5,558 total)