Search Results for 'cache'

[atiqbalochiw]

atiqbalochiw

#294922

I’ve been struggling with a Recaptcha setup error recently, and I wanted to document it here in case others run into the same situation.

When integrating Google Recaptcha (v2 and v3) into my forms, the widget loads correctly on the frontend, but the validation step fails. The error usually appears as:

ERROR for site owner: Invalid site key

or sometimes:

Recaptcha verification failed: timeout-or-duplicate

I’ve double-checked my site key and secret key in the Google Recaptcha admin console, and they are correctly copied. I even regenerated new keys, but the issue persists. What I noticed is:

Domain Mismatch – Google Recaptcha requires the exact domain name to be whitelisted. If you’re using staging, subdomains, or temporary URLs, the validation breaks.

HTTPS Requirement – Recaptcha sometimes fails if the site is not fully SSL secured, especially on forms loaded in iframes.

Caching/Plugin Conflict – In WordPress, cache plugins (like WP Rocket, LiteSpeed, etc.) or security plugins can delay Recaptcha scripts, causing validation to fail.

Multiple Recaptchas – If more than one Recaptcha instance is on the same page, the second one often breaks.

This error is particularly frustrating because the frontend shows the Recaptcha box correctly, but the backend rejects every submission as “verification failed.”

I’m currently facing this issue on my own site:
https://teraboxproapks.com

If anyone has solved this by adjusting the integration (e.g., manually calling grecaptcha.reset() or tweaking the server-side verification script), I’d really appreciate your input. It would be great if the platform gave clearer error logs instead of just “invalid key.”

[vermaniharika101]

vermaniharika101

#294880

Hi, am I adding the provided code in the right place? Attached screenshot. Because I tried the code via code snippet and it didn’t work. In either way, the link isnt working.

Update: It is now working. After code snippets I had to clear cache.

• This reply was modified 7 months, 3 weeks ago by vermaniharika101.
• This reply was modified 7 months, 3 weeks ago by vermaniharika101.

[architabasandrai]

architabasandrai

#294847

This reply has been marked as private.

[victormonk]

victormonk

#294833

Hey Gabs,

Welcome to Kadence Support. We are here to help.

I did some testing, but I wasn’t able to reproduce this. Here is a GIF for reference. Can you try fully clearing your cache and see if this continues?

Can you let me know which Font your website is using? This can help me better try to reproduce this issue.

Additionally, can you check for Console Logged Errors when in the editor and trying to make a text bold? Please send over any error(s) you may receive.

Can you also ensure your WordPress, PHP, Theme, and Plugins are all up-to-date?

I hope this helps!
Victor

[David Roger]

David Roger

#294812

Hello,

I am experiencing the same problem as described by Nitin in this thread.
In the back-end editor, the Kadence Advanced Gallery block works fine and all images are visible. However, on the front-end, no images are displayed (only blank space).

I have already tried:

Deactivating all plugins except Kadence Blocks – Gutenberg Blocks for Page Builder Features,

Clearing cache,

Making sure WordPress, theme and plugins are up to date.

Unfortunately, the issue is still there.
Here is an example page where the gallery is not showing

Could you please assist me in resolving this?

Thank you in advance for your help!

Best regards,
David

[architabasandrai]

architabasandrai

#294802

Hi @larevuejcg1,

Thanks for the update.

In the latest version, new CSS was added to account for moving the main HTML tag around the container. Specifically, this CSS:

.site-main {
    min-width: 0;
}

If CSS optimization is removing that, or if the CSS isn’t being rebuilt properly, it can cause the sidebar to drop below the content because of the grid layout.

Can you try excluding this rule from optimization or temporarily disabling CSS optimization to see if the issue resolves? After making these changes, clear both your site cache and browser cache, then check the layout again.

Please give this a try and let us know if the sidebar displays correctly after the adjustment.

Let me know how it goes.

Regards,
Archita

[architabasandrai]

architabasandrai

#294795

Hi @cartita-digital,

Apologies for the delay in getting back to you.

Can you confirm if your Kadence plugins and theme are fully up to date? Since you mentioned cache, please try regenerating the cache files(CSS and JS) and check if that resolves the issue.

Also, could you share your website URL in a private reply so we can take a closer look?

Let us know how it goes. We’ll be happy to assist further.

Regards,
Archita

[architabasandrai]

architabasandrai

#294790

Hi @larevuejcg1,

I’m glad you reached out. I’d be happy to help.

If you’re using a caching or optimization plugin, please make sure to regenerate or clear the cache files.

I recommend going through these troubleshooting steps:

• Try to deactivate the plugins one by one and see if there is any plugin that is causing conflict. Check this article to troubleshoot: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/
• Can you check for console errors you are getting while trying to load the second page? Check this article to troubleshoot: https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-view-console-log-errors/
• Check the article to clear the cache: https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/
• Check the article to check optimization plugin settings: https://www.kadencewp.com/help-center/docs/kadence-general/troubleshooting-broken-styles-features-when-using-optimization-caching-plugins/

You can share the website URL by setting your response as a private reply.

Please let us know how it goes. We’ll be more than happy to help.

Regards,
Archita

[architabasandrai]

architabasandrai

#294750

Hi @elainewilliamsphoto,

Apologies, I missed these replies.

I checked your website, and it looked like the css that is causing the issue is coming from the WP Rocket file.

ul {
    list-style: disc;
} 

I have tested your website, Bypass WP Rocket’s Caching and Optimizations. There is a dedicated query string that will bypass all of WP Rocket’s optimizations: ?nowprocket https://elainewilliamsphoto.com/blog/?wpnorocket

Check the screencast here: https://share.zight.com/Z4u4Kbk1

I recommend clearing or regenerating your cache files. You can follow the steps in this guide: https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

Check the following articles from WP Rocket:

• https://docs.wp-rocket.me/article/133-manually-clear-wp-rocket-cache
• https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache

I hope this helps, and let us know how we can assist you further.

Best Regards,
Archita

[cartita.digital]

cartita.digital

#294726

Hello Kadence Team,

I am contacting you to report a critical layout bug in the Gallery Block that is preventing its use. The issue is severe and manifests on all devices, worsening significantly during screen resizing.

1. Core Problem:
The gallery does not render images correctly. Image edges appear cut off, and consistently, the last item in each row fails to display, completely breaking the layout structure.

2. Responsiveness and Resizing Issue:
The problem intensifies when switching between breakpoints (desktop, tablet, mobile). The grid calculation fails, resulting in misaligned and disproportionate rows. Specifically, when switching back from a mobile view to the desktop view, the images do not return to their original position or size, appearing “stretched” or “dragged” downwards, leaving empty space and a corrupted layout.

Evidence from the attached screenshots:

In the Quinceañeras galleries, the last image in the top row is consistently missing.

In the Baby Shower galleries, the severe resizing problem is evident, where images lose their proportions and fail to return to their original state after the viewport change.

What I have tested:

Browsers: The error is reproducible in Chrome, Firefox, and Safari. It is consistent across all of them.

Cache: I have cleared all cache (browser, WordPress, server). The problem persists.

Column Settings: I have adjusted the number of columns in the block settings. The error adapts, always omitting the last image in the row.

Gallery Modes: The error occurs in both Masonry mode and Grid mode.

Images: I have tried images of different dimensions and aspect ratios. The failure continues.

I look forward to your response!

[cartita.digital]

cartita.digital

#294726

Hello Kadence Team,

I am contacting you to report a critical layout bug in the Gallery Block that is preventing its use. The issue is severe and manifests on all devices, worsening significantly during screen resizing.

1. Core Problem:
The gallery does not render images correctly. Image edges appear cut off, and consistently, the last item in each row fails to display, completely breaking the layout structure.

2. Responsiveness and Resizing Issue:
The problem intensifies when switching between breakpoints (desktop, tablet, mobile). The grid calculation fails, resulting in misaligned and disproportionate rows. Specifically, when switching back from a mobile view to the desktop view, the images do not return to their original position or size, appearing “stretched” or “dragged” downwards, leaving empty space and a corrupted layout.

Evidence from the attached screenshots:

In the Quinceañeras galleries, the last image in the top row is consistently missing.

In the Baby Shower galleries, the severe resizing problem is evident, where images lose their proportions and fail to return to their original state after the viewport change.

What I have tested:

Browsers: The error is reproducible in Chrome, Firefox, and Safari. It is consistent across all of them.

Cache: I have cleared all cache (browser, WordPress, server). The problem persists.

Column Settings: I have adjusted the number of columns in the block settings. The error adapts, always omitting the last image in the row.

Gallery Modes: The error occurs in both Masonry mode and Grid mode.

Images: I have tried images of different dimensions and aspect ratios. The failure continues.

I look forward to your response!

[elainewilliamsphoto]

elainewilliamsphoto

#294706

I’m also having a similar issue. The markers are fully visible when browsing using incognito mode. In normal browser mode the marker is not visible but the spacing allowed for it is (grids are slightly offset to the right) https://elainewilliamsphoto.com/blog/. I have purged cache etc to no avail.

[architabasandrai]

architabasandrai

#294682

Hi @uouofox123,

Welcome to Kadence Support. I’d be happy to help.

It looks like the cache files issue. You can also check the cache plugin you are using to find similar options to clear or regenerate all cache files. This will ensure a fresh CSS cache file is created with the latest changes.

If the issue persists after this, please share the URL to one of the affected archive pages so we can take a closer look. You can post it as a private reply if preferred.

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

[victormonk]

victormonk

#294503

Hey there,

This kind of behavior isn’t typically expected.

When it comes to the editor and speed, many factors can be involved. For example, I have experienced cases where Browser/Website Cache can be involved. Can you try fully clearing all forms of Cache on your website and see if the issue continues?

Can you also check for a plugin conflict? You can do so by deactivating all non-Kadence plugins on your website. Then, clear your Cache and see if the same editor issue occurs.

When in the editor and things act slow, can you check for Console Logged Errors? Please send over any error(s) you may receive.

Additionally, can you see if the same issue occurs on a brand-new post or page with a brand-new Advanced Table Block?

I hope this helps. Please let me know your results.

[chitocamacho]

chitocamacho

#294476

Hi Sophie,

Thanks for the update, and no worries at all!

I’m glad to hear that disabling “Optimize CSS Delivery” resolved the issue — and I really appreciate you sharing the extra info about WP Rocket’s Mobile Cache feature. That insight could be a huge help to other users who run into similar issues, especially when problems only occur on mobile.

All the best,
Chito

[Sophie Wegat]

Sophie Wegat

#294360

Just to add it seems WP Rocket have a “Mobile Cache” Feature:

“The Mobile cache feature is used to serve fast pages to visitors who are using a mobile device to navigate your website.

This feature is activated by default upon activating WP Rocket.”

I am going to disable it and see how I go. It definitely makes sense though. I kept saying it only happens on mobile.

[victormonk]

victormonk

#294244

Hey bcwatchesltd,

Welcome to Kadence Support.

This sounds like a caching-related issue. Have you tried disabling all forms of caching? If not, I suggest doing so. Afterward, make sure you clear all of your caches. Then, see if the issue continues.

If the issue continues, try deactivating all non-Kadence plugins. Then, clear your caches and see if the issue continues.

Whenever the form is in an endless loop, can you also check for Console Logged Errors? Please send over any you may receive.

You can also open a support ticket with us for further assistance.
Free Support
Premium Support

I hope this helps. Please let us know your results.
Victor

[chitocamacho]

chitocamacho

#294235

Hi there,

Thanks for the update. Happy to hear everything’s okay now.

The issue likely stemmed from how the temporary redirect was handling cached content or how it interacted with the server-side rewriting or cloning of the original site (especially if the temporary domain was pointing to a staging or duplicated version).

Once the DNS was updated and the site was accessed under its proper domain, the environment stabilized and changes began sticking as expected.

I’ll go ahead and mark this topic as solved.

Kind regards,
Chito

[chitocamacho]

chitocamacho

#294225

Hi there,

Thanks for writing in.

It seems the issue may have already been resolved. Here’s what I see on my end: https://share.zight.com/RBuDedkB

If you’re seeing a different email on the frontend, kindly clear the browser cache.

Let me know if you need further assistance.

Best,
Chito

[bcwatchesltd]

bcwatchesltd

#294217

I have the same problem. After clicking the submit button, it loads endlessly. There is no form submission at all. It was working perfectly fine a day ago.

-Tried Incognito mode
-Tried to Bypass Cloudflare Cache

Help!

[teejayhidalgo]

teejayhidalgo

#294177

Hi katia.jarne,

I’m glad you reached out, I’d be happy to help.

I tested this on my end and was not able to replicate the issue. The Related Posts settings are working as expected on my test site.

Here’s a screen recording for reference: https://share.zight.com/xQumBXZz

I also checked the structure of the Related Posts section on your website, and it appears to be correct.

Here’s a separate video showing what I found: https://share.zight.com/z8uWy052

It looks like the carousel layout is not being applied, even though the element structure is in place.

To help narrow this down, please follow the troubleshooting steps in this guide:
https://www.kadencewp.com/blog/how-to-troubleshoot-your-website?

This will help us rule out common causes of WordPress issues before we dig deeper.

In particular, I recommend trying the following:

1.Temporarily switch to the Kadence parent theme (instead of the child theme)
2.Disable any non-Kadence plugins to check for conflicts
3.Clear your site cache, and if you are using any optimization plugins, try disabling those features temporarily

Let me know how it goes or if you need help with any of the steps.

Best regards,
Teejay.