Search Results for 'cache'

[Anita]

Anita

#230615

So this is what happened:

1. I’ve updated Ascend: Tabs&Accordions widget
2. page became like what you see
3. I’ve inactivated W3 Total Cache. Nothing changed.
4. I’ve updated Ascend theme to the recent version. Nothing changed.
5. I’ve updated 4 plugins. Nothing changed.

🙁

[pdyoko]

pdyoko

#230575

Hi, Hannah,

Sorry for the delayed response.

Well, it’s working now. Honestly, I have set this up numerous times with no issues. I think it was picking up cache. I cleared it and reloaded and tah-dah…there it is.

Technology can be very annoy at times. 😉

Thank you for your continued help.
Pam

[Hannah]

Hannah

#230526

Hey,
Sorry, I’m not sure what you’re asking. I’m not seeing an overlay on your image. I’m also seeing that you’re using the kadence slider, not the page title. Did you change this? Have you cleared your cache?

Hannah

[Nima]

Nima

#230235

Thank you the fast response Ben,

There is no cache plugin installed.
Well now I see that it does not happen when I am logged out! (That is why I couldn’t recreate it on the other browser)

The text in the topbar is an Animated typed text Virtue shortcode (in topbar widget). Now I see that it only works when logged in! 😀

[Ben Ritner]

Ben Ritner

#230229

In your video you have something in the topbar that is typing, when I view your site I don’t see that, also can’t recreate.

Can you clear the cache on your server so I can see the current site?

Also can you recreate your issue while logged out?

Ben

[Manuel Michiels]

Manuel Michiels

#230202

Hi,

Installed and configured to use only the Variation swatches in with Flatsome theme.
When configuring the product, the swatch takes the default product image
I can change the image url by pasting the url (The Upload/add image button is not working)
Even with new image in the field the swatch still diplays the default product image and not the selected url
If this image is already available in the variations window, why is the plugin not taking that one as default ?
For your info I have no cache plugin installed Yet.
Thanks for any help.

[Manuel Michiels]

Manuel Michiels

#230202

Hi,

Installed and configured to use only the Variation swatches in with Flatsome theme.
When configuring the product, the swatch takes the default product image
I can change the image url by pasting the url (The Upload/add image button is not working)
Even with new image in the field the swatch still diplays the default product image and not the selected url
If this image is already available in the variations window, why is the plugin not taking that one as default ?
For your info I have no cache plugin installed Yet.
Thanks for any help.

[Hannah]

Hannah

#230118

I’m not seeing the errors anymore. Some hosts do not flow well with w3 Total Cache so that may have been what was going on. Glad things are working now!

Hannah

[phil2]

phil2

#230091

The site used w3 Total Cache when the problem happened.

I have now setup WP Fastest Cache and the problem has not recurred.

Do you still see errors and if so please can you give some more details?
Very many thanks,
Phil.

[Hannah]

Hannah

#229994

Hey Chiara,
Have you made sure to clear your cache? Including your browser cache on your ipad?

Hannah

[Ben Ritner]

Ben Ritner

#229866

I just duplicated your slider, make random changes added slides, everything worked, Have you tried clearing your browser cache?

Ben

[gill1]

gill1

#229490

Hello,
I am looking for some assistance with a couple of issues regarding my site. I am running Virtue Premium and I am trying to use the Woocommerce Products
Tab widget. However, when I add the widget, then preview the page, the widget does not work. The “Additional Information” tab when clicked will not
show the underlining information. The “Review” tab will not present a form for the users to submit a review. It seems that the “Description tab is the
default view tab, but I am thinking it has the same issue as the other two. I am also having an issue with the product ratings widget as well. The stars do not show up, even after I added a comment. On some occasions I have been able to get the review page to show (I think it might be cached information), but even at that stage I cannot leave a comment or provide a star rating, nothing happens. I am using a pre-developed Elementor template for “Single Products” but I have created a variation product so I can use different sizes and different attributes. Any help or direction you can provide will be greatly appreciated.

I know that providing a link will be very helpful. My site is still in the development stages, therefore I can provide a link to the page in a private
response.

Thanks,
Gill

[gill1]

gill1

#229490

Hello,
I am looking for some assistance with a couple of issues regarding my site. I am running Virtue Premium and I am trying to use the Woocommerce Products
Tab widget. However, when I add the widget, then preview the page, the widget does not work. The “Additional Information” tab when clicked will not
show the underlining information. The “Review” tab will not present a form for the users to submit a review. It seems that the “Description tab is the
default view tab, but I am thinking it has the same issue as the other two. I am also having an issue with the product ratings widget as well. The stars do not show up, even after I added a comment. On some occasions I have been able to get the review page to show (I think it might be cached information), but even at that stage I cannot leave a comment or provide a star rating, nothing happens. I am using a pre-developed Elementor template for “Single Products” but I have created a variation product so I can use different sizes and different attributes. Any help or direction you can provide will be greatly appreciated.

I know that providing a link will be very helpful. My site is still in the development stages, therefore I can provide a link to the page in a private
response.

Thanks,
Gill

[Ben Ritner]

Ben Ritner

#229453

I can only guess, but it sounds like the browser cache just needed to be cleared so you got the latest version of the js running the editor.

Next time (if there is a next time) just try clearing your cache.

Ben

[Hannah]

Hannah

#229363

Hi Amber,
Are the reviews showing in the backend? Are you clearing your cache?

Hannah

[tanya100]

tanya100

#229208

Hi

I’ve been using a workaround for over a year, and I was wondering if there was a way that I can set things up on my website http://www.hibiscusmassage.com, without having to go through this.

I was advised to update my plugins, then go to Settings > Permalinks and “Save Changes”, then purge all caches so that all the pages display properly. If I do not do this, filler pages appear in place of my actual website pages.

The plugin page has the following alerts flagged in red:

FTP credentials don’t allow to write to file /homepages/12/d250206909/htdocs/app251497432/.htaccess

W3 Total Cache Error: Files and directories could not be automatically created to complete the installation.

Please execute commands manually
or use FTP form to allow W3 Total Cache make it automatically.

The required directives for fancy permalinks could not be detected, please confirm they are available: Creating and editing

Any ideas how to fix this please?

Thanks in advance, Tanya

[tanya100]

tanya100

#229208

Hi

I’ve been using a workaround for over a year, and I was wondering if there was a way that I can set things up on my website http://www.hibiscusmassage.com, without having to go through this.

I was advised to update my plugins, then go to Settings > Permalinks and “Save Changes”, then purge all caches so that all the pages display properly. If I do not do this, filler pages appear in place of my actual website pages.

The plugin page has the following alerts flagged in red:

FTP credentials don’t allow to write to file /homepages/12/d250206909/htdocs/app251497432/.htaccess

W3 Total Cache Error: Files and directories could not be automatically created to complete the installation.

Please execute commands manually
or use FTP form to allow W3 Total Cache make it automatically.

The required directives for fancy permalinks could not be detected, please confirm they are available: Creating and editing

Any ideas how to fix this please?

Thanks in advance, Tanya

[Hannah]

Hannah

#229198

Yes, backing up to June 21st should be fine.
I mean to deactivate a plugin, purge cache and visit the site. If the issue remains then deactivate the next, while still keeping the first deactivated as soemtimes plugins can be conflicting with other plugins.

Hannah

[tanya100]

tanya100

#229197

Hi Hannah, I have a, Updraft backup from 21 June already, and have not made major changes since then, so I’d rather skip the contacting the host as they will take ages to get back to me. Will that be okay, to rely on the 21 June backup?

For the plugins, please can you confirm the process as I’ve not done this before. Do you mean to deactivate one, purge caches, try “Visit Site”, then reactivate it before moving to the next one? Or do you mean I should deactivate one plugin after another until I have none activated, and if that doesn’t help then come back to you?

Please confirm and I’ll get onto it.

Thanks, Tanya

[tanya100]

tanya100

#229186

Hi

I’ve managed to somehow mess up my site. When I try to Visit Site, I get the message “Ce site rencontre des difficultés techniques.” I’ve never seen this before.

I always go through a convoluted process to update plugins for hibiscusmassage.com, following your advice from May last year when pages started being replaced by filler pages after updates had been completed:

the first thing that I would try is going to Settings> Permalinks, and resave them. Clear your cache after doing so and let me know if it makes a difference.

I do this workaround every time that I update plugins, so a few times a week. I did this today, having updated the Polylang and Yoast SEO plugins, and now my site will not load.

On the Settings > Permalinks page there are a number of warnings and alerts that, quite frankly, I have left there unattended as I don’t know what they refer to and I didn’t want to break anything. Perhaps my issue has something to do with this?

Please help – I’m stuck without my website! Thank you, Tanya

[tanya100]

tanya100

#229186

Hi

I’ve managed to somehow mess up my site. When I try to Visit Site, I get the message “Ce site rencontre des difficultés techniques.” I’ve never seen this before.

I always go through a convoluted process to update plugins for hibiscusmassage.com, following your advice from May last year when pages started being replaced by filler pages after updates had been completed:

the first thing that I would try is going to Settings> Permalinks, and resave them. Clear your cache after doing so and let me know if it makes a difference.

I do this workaround every time that I update plugins, so a few times a week. I did this today, having updated the Polylang and Yoast SEO plugins, and now my site will not load.

On the Settings > Permalinks page there are a number of warnings and alerts that, quite frankly, I have left there unattended as I don’t know what they refer to and I didn’t want to break anything. Perhaps my issue has something to do with this?

Please help – I’m stuck without my website! Thank you, Tanya

[Laura]

Laura

#229172

This reply has been marked as private.

[Laura]

Laura

#229171

This reply has been marked as private.

[galinamf]

galinamf

#229135

I have jetpack plugin, but I dont have lazyload enabled there. Just for an experiment, i disabled plugin and cleared cache, images still dont load.