Search Results for 'contact'

[rick-4052]

rick-4052

#285787

I’ve created a few websites with Kadence and came up with a problem today when redoing my personal website. I started with a clean install and installed Kadence and a single theme. As you can see, if you go to *Login to see link you can see some lines around on blocks. I can also see it on this page: *Login to see link and this page: *Login to see link also: *Login to see link

Kind of at a loss. Any ideas?

[rick-4052]

rick-4052

#285787

I’ve created a few websites with Kadence and came up with a problem today when redoing my personal website. I started with a clean install and installed Kadence and a single theme. As you can see, if you go to *Login to see link you can see some lines around on blocks. I can also see it on this page: *Login to see link and this page: *Login to see link also: *Login to see link

Kind of at a loss. Any ideas?

[teejayhidalgo]

teejayhidalgo

#285725

Hi Claire,

One way to see if the issue is related to the Kadence Theme is to temporarily change the theme to a WordPress Default theme like the Twenty Twenty-One theme.

If the issue is resolved when using the default theme, it could be related to the Kadence Theme.

I checked your website and I am not able to submit the subscription form indeed.

​Here’s a screen recording for reference: https://share.getcloudapp.com/6quwBdvz

There is a 401 unauthorized error.

This error typically occurs when a user or client is trying to access a resource (such as a web page or API endpoint) that requires authentication, but the client’s request doesn’t include the necessary credentials or the credentials provided are incorrect. Troubleshooting the specific cause of the error may require examining the server logs, checking your authentication code, or contacting the service administrator for assistance.

Here’s an article on how to fix 401 errors in general: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-401-error-in-wordpress-solutions/

Have you also tried reaching out to MailPoet’s support team to see what could be causing this issue when using their form?

I hope this helps. If you have further questions, please let us know; we’ll be happy to help.

Best regards,
Teejay.

[Karla]

Karla

#285464

Hi there!

I’m sorry to hear that you haven’t received any response from them. I checked their plugin page and there is a link for the author’s contact page – https://share.getcloudapp.com/9ZuLrrdx.

You may try sending your inquiry here.

Let us know how it goes.

Kind regards,
Karla

[270378]

270378

#285426

Hi!
Site on Localhost (Laragon). Used by Kadence Child. All the latest updates to WordPress, Kadence and plugins are included.
Plugins installed:
Akismet Anti-Spam: Spam Protection (inactive)
All In One WP Security
Contact Form 7
Kadence Blocks – Gutenberg Blocks for Page Builder Features
Popup Maker
UpdraftPlus – Backup/Restore
Yoast SEO

Tested in Chrome and Firefox.

The problem appears after about 20-40 minutes of active editing of site pages (editing-saving-editing-saving, opening and closing site pages, etc.).

At some point, the site stops responding to saving the page (Update button). The button is pressed, becomes inactive and that’s it, the saving itself does not happen… If I then reload the browser page, it does not reload (the browser reload “wheel” spins endlessly). The buttons in the WordPress admin panel are also not clickable. The only thing that helps is closing the browser completely and opening it again.

The problem goes away if I disable the Yoast SEO plugin.

ps I discovered this problem about 3-4 weeks ago. There was no time to write everything.

[270378]

270378

#285426

Hi!
Site on Localhost (Laragon). Used by Kadence Child. All the latest updates to WordPress, Kadence and plugins are included.
Plugins installed:
Akismet Anti-Spam: Spam Protection (inactive)
All In One WP Security
Contact Form 7
Kadence Blocks – Gutenberg Blocks for Page Builder Features
Popup Maker
UpdraftPlus – Backup/Restore
Yoast SEO

Tested in Chrome and Firefox.

The problem appears after about 20-40 minutes of active editing of site pages (editing-saving-editing-saving, opening and closing site pages, etc.).

At some point, the site stops responding to saving the page (Update button). The button is pressed, becomes inactive and that’s it, the saving itself does not happen… If I then reload the browser page, it does not reload (the browser reload “wheel” spins endlessly). The buttons in the WordPress admin panel are also not clickable. The only thing that helps is closing the browser completely and opening it again.

The problem goes away if I disable the Yoast SEO plugin.

ps I discovered this problem about 3-4 weeks ago. There was no time to write everything.

[architabasandrai]

architabasandrai

#285339

Hi Mike,

404 not found is an HTTP status code error that indicates the specific page you are trying to visit is non-existent.

Can you contact your hosting provider and ask for an error log file? If there is a log file, send it to us, it will help to debug the issue

Also, I would recommend you create a staging environment and then update the website. If you are not familiar with staging websites, you can ask your hosting provider to set up a staging environment for you.

Check the article: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

I hope this helps. If you have further questions, please let us know; we’ll be happy to help.

Best Regards,
Archita

[suncoastfamilyfun]

suncoastfamilyfun

#285204

Hi Kadence team,

I am trying to troubleshoot the Form block which I am using for a mailing list sign up. I set it to MailerLite as the action after submission to add user to my mailerlite list, and added the MailerLite API at the bottom. However, when I try to test it, my test emails are not added to my MailerLite list.

I saw another Kadence help thread about there being issues with old & new MailerLite API and to contact MailerLite directly. I reached out to them but they said they cannot help with 3rd party integration and they told me to contact you all. They said my API is the new version.

Any guidance on how to begin troubleshooting this would be appreciate, thanks!

[suncoastfamilyfun]

suncoastfamilyfun

#285204

Hi Kadence team,

I am trying to troubleshoot the Form block which I am using for a mailing list sign up. I set it to MailerLite as the action after submission to add user to my mailerlite list, and added the MailerLite API at the bottom. However, when I try to test it, my test emails are not added to my MailerLite list.

I saw another Kadence help thread about there being issues with old & new MailerLite API and to contact MailerLite directly. I reached out to them but they said they cannot help with 3rd party integration and they told me to contact you all. They said my API is the new version.

Any guidance on how to begin troubleshooting this would be appreciate, thanks!

[victormonk]

victormonk

#285145

Hey There,

Thanks for reaching out!

There is no direct method to transfer a design from a different page builder to Kadence. You will need to redesign your website. Nevertheless, we offer Starter Templates and a Design Library that can help speed up the creation of your website.

You can view our Starter Templates Here: https://www.kadencewp.com/kadence-theme/starter-templates/

You can learn about our Design Library Here: https://www.kadencewp.com/kadence-blocks/the-kadence-design-library/

If you have any problems in the process of designing, feel free to contact our Support Team via a support ticket. We are more than willing to provide assistance and guidance. https://www.kadencewp.com/premium-support-tickets/

I hope this information was helpful to you. Please let me know if I can help you with anything else.

[semups]

semups

#284925

Here are a few steps you can take to troubleshoot and resolve the issue:
Check these-

Clear Cache and Cookies
Inspect Responsive Settings
Check CSS and Code
Browser Compatibility
Mobile Devices Navigation
Preview and Testing
Contact Support
Restore Previous Settings
Backup

[architabasandrai]

architabasandrai

#284920

Hi There,

We do have customers using wp-rocket, and it appears to work well. If you run into issues with the speed of your website, please feel free to contact us for help finding the problem.

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

I hope this helps. If you have further questions, please let us know; we’ll be happy to help.

Best Regards,
Archita

[MrKemble]

MrKemble

#284888

hi,

I’m brand new to Kadence so sorry for the really dumb question!

I imported the “children museum” starter site and cannot find how to rearrange the menu in the header.

In other wordpress installations, I’ve done it, but this says there are no menus installed. And from the customizer there is no option to rearrange or add to the current layout of:

About Contact FAQ Home Stories

Thanks for reading!

[MrKemble]

MrKemble

#284888

hi,

I’m brand new to Kadence so sorry for the really dumb question!

I imported the “children museum” starter site and cannot find how to rearrange the menu in the header.

In other wordpress installations, I’ve done it, but this says there are no menus installed. And from the customizer there is no option to rearrange or add to the current layout of:

About Contact FAQ Home Stories

Thanks for reading!

[alldbt]

alldbt

#284672

The Kadence Mobile Menu does not work when Popup Maker plugin installed. When I have Popup Maker installed, the Kadence theme injects the Kadence mobile menu code into the Popup Maker code (<div id=”pum-666″ class=”pum pum-overlay), making it impossible to access the mobile menu (<div id=”mobile-drawer”).

`<div id=”pum-666″ class=”pum pum-overlay pum-theme-657 pum-theme-default-theme popmake-overlay click_open pum-active” data-popmake=”{"id":666,"slug":"popup","theme_id":657,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":".header-button, .mobile-header-button"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center top","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}” role=”dialog” aria-modal=”true” style=”opacity: 1; display: block;”>

<span class=”kadence-svg-iconset”><svg aria-hidden=”true” class=”kadence-svg-icon kadence-arrow-up-svg” fill=”currentColor” version=”1.1″ xmlns=”*Login to see link width=”24″ height=”24″ viewBox=”0 0 24 24″><title>Scroll to top</title><path d=”M5.707 12.707l5.293-5.293v11.586c0 0.552 0.448 1 1 1s1-0.448 1-1v-11.586l5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-7-7c-0.092-0.092-0.202-0.166-0.324-0.217s-0.253-0.076-0.383-0.076c-0.256 0-0.512 0.098-0.707 0.293l-7 7c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0z”></path>
</svg></span><button id=”kt-scroll-up-reader” href=”#wrapper” aria-label=”Scroll to top” class=”kadence-scroll-to-top scroll-up-wrap scroll-ignore scroll-up-side-right scroll-up-style-filled vs-lg-true vs-md-true vs-sm-false”><span class=”kadence-svg-iconset”><svg aria-hidden=”true” class=”kadence-svg-icon kadence-arrow-up-svg” fill=”currentColor” version=”1.1″ xmlns=”*Login to see link width=”24″ height=”24″ viewBox=”0 0 24 24″><title>Scroll to top</title><path d=”M5.707 12.707l5.293-5.293v11.586c0 0.552 0.448 1 1 1s1-0.448 1-1v-11.586l5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-7-7c-0.092-0.092-0.202-0.166-0.324-0.217s-0.253-0.076-0.383-0.076c-0.256 0-0.512 0.098-0.707 0.293l-7 7c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0z”></path>
</svg></span></button> <div id=”mobile-drawer” class=”popup-drawer popup-drawer-layout-sidepanel popup-drawer-animation-fade popup-drawer-side-right” data-drawer-target-string=”#mobile-drawer”>
<div class=”drawer-overlay” data-drawer-target-string=”#mobile-drawer”></div>
<div class=”drawer-inner”>
<div class=”drawer-header”>
<button class=”menu-toggle-close drawer-toggle” aria-label=”Close menu” data-toggle-target=”#mobile-drawer” data-toggle-body-class=”showing-popup-drawer-from-right” aria-expanded=”false” data-set-focus=”.menu-toggle-open” value=””>
<span class=”toggle-close-bar”></span>
<span class=”toggle-close-bar”></span>
</button>
</div>
<div class=”drawer-content mobile-drawer-content content-align-left content-valign-top”>
<div class=”site-header-item site-header-focus-item site-header-item-mobile-navigation mobile-navigation-layout-stretch-false” data-section=”kadence_customizer_mobile_navigation”>
<nav id=”mobile-site-navigation” class=”mobile-navigation drawer-navigation drawer-navigation-parent-toggle-false” role=”navigation” aria-label=”Primary Mobile Navigation”>
<div class=”mobile-menu-container drawer-menu-container”>
<ul id=”mobile-menu” class=”menu”><li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-home current-menu-item page_item page-item-116 current_page_item menu-item-613″>Home
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-611″>Local Moves
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-612″>Long Distance
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-610″>International Move
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-623″>Storage
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-121″>Contact
</div>
</nav><!– #site-navigation –>
</div><!– data-section=”mobile_navigation” –>
</div>
</div>
</div>

</div>

• This topic was modified 2 years, 9 months ago by alldbt.

[alldbt]

alldbt

#284672

The Kadence Mobile Menu does not work when Popup Maker plugin installed. When I have Popup Maker installed, the Kadence theme injects the Kadence mobile menu code into the Popup Maker code (<div id=”pum-666″ class=”pum pum-overlay), making it impossible to access the mobile menu (<div id=”mobile-drawer”).

`<div id=”pum-666″ class=”pum pum-overlay pum-theme-657 pum-theme-default-theme popmake-overlay click_open pum-active” data-popmake=”{"id":666,"slug":"popup","theme_id":657,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":".header-button, .mobile-header-button"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center top","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}” role=”dialog” aria-modal=”true” style=”opacity: 1; display: block;”>

<span class=”kadence-svg-iconset”><svg aria-hidden=”true” class=”kadence-svg-icon kadence-arrow-up-svg” fill=”currentColor” version=”1.1″ xmlns=”*Login to see link width=”24″ height=”24″ viewBox=”0 0 24 24″><title>Scroll to top</title><path d=”M5.707 12.707l5.293-5.293v11.586c0 0.552 0.448 1 1 1s1-0.448 1-1v-11.586l5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-7-7c-0.092-0.092-0.202-0.166-0.324-0.217s-0.253-0.076-0.383-0.076c-0.256 0-0.512 0.098-0.707 0.293l-7 7c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0z”></path>
</svg></span><button id=”kt-scroll-up-reader” href=”#wrapper” aria-label=”Scroll to top” class=”kadence-scroll-to-top scroll-up-wrap scroll-ignore scroll-up-side-right scroll-up-style-filled vs-lg-true vs-md-true vs-sm-false”><span class=”kadence-svg-iconset”><svg aria-hidden=”true” class=”kadence-svg-icon kadence-arrow-up-svg” fill=”currentColor” version=”1.1″ xmlns=”*Login to see link width=”24″ height=”24″ viewBox=”0 0 24 24″><title>Scroll to top</title><path d=”M5.707 12.707l5.293-5.293v11.586c0 0.552 0.448 1 1 1s1-0.448 1-1v-11.586l5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-7-7c-0.092-0.092-0.202-0.166-0.324-0.217s-0.253-0.076-0.383-0.076c-0.256 0-0.512 0.098-0.707 0.293l-7 7c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0z”></path>
</svg></span></button> <div id=”mobile-drawer” class=”popup-drawer popup-drawer-layout-sidepanel popup-drawer-animation-fade popup-drawer-side-right” data-drawer-target-string=”#mobile-drawer”>
<div class=”drawer-overlay” data-drawer-target-string=”#mobile-drawer”></div>
<div class=”drawer-inner”>
<div class=”drawer-header”>
<button class=”menu-toggle-close drawer-toggle” aria-label=”Close menu” data-toggle-target=”#mobile-drawer” data-toggle-body-class=”showing-popup-drawer-from-right” aria-expanded=”false” data-set-focus=”.menu-toggle-open” value=””>
<span class=”toggle-close-bar”></span>
<span class=”toggle-close-bar”></span>
</button>
</div>
<div class=”drawer-content mobile-drawer-content content-align-left content-valign-top”>
<div class=”site-header-item site-header-focus-item site-header-item-mobile-navigation mobile-navigation-layout-stretch-false” data-section=”kadence_customizer_mobile_navigation”>
<nav id=”mobile-site-navigation” class=”mobile-navigation drawer-navigation drawer-navigation-parent-toggle-false” role=”navigation” aria-label=”Primary Mobile Navigation”>
<div class=”mobile-menu-container drawer-menu-container”>
<ul id=”mobile-menu” class=”menu”><li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-home current-menu-item page_item page-item-116 current_page_item menu-item-613″>Home
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-611″>Local Moves
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-612″>Long Distance
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-610″>International Move
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-623″>Storage
<li class=”menu-item menu-item-type-post_type menu-item-object-page menu-item-121″>Contact
</div>
</nav><!– #site-navigation –>
</div><!– data-section=”mobile_navigation” –>
</div>
</div>
</div>

</div>

• This topic was modified 2 years, 9 months ago by alldbt.

[architabasandrai]

architabasandrai

#284499

Hi Ian,

Sorry for the delay in reply.

I have installed https://wordpress.org/plugins/woo-product-filter/ on my test website and unable to replicate the issue on my test website.

Can you confirm if the Get price button is added by any plugin or if it is a custom plugin?

There is an option in the plugin to Force Theme Template. Please enable that option and test. Check screenshot: https://share.getcloudapp.com/Z4uGK8x5

I suggest you contact WBW plugin support about this. They can help you better on this issue.

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

[Janice]

Janice

#284418

Thank you Karla, I setup a few sites on the Umbrella platform, however after some discussion it became apparent that this solution will not work. There is no error log for a 500 ISE which is what happens when we try to upgrade the PHP.

He says:

Thank you for providing me with more informations about your use case, now I understand your situation and the issue that you are facing!

I think that WP Umbrella will not be helpful in such situation: because the PHP upgrade totally breaks your website, WP Umbrella is not able to communicate with it and I think that based on what you described, we will never be able to fetch the errors in questions.

In such situation, I think that you should contact your hosting provider or a WordPress agency specialized in PHP migration.

[teejayhidalgo]

teejayhidalgo

#284405

Hi Ruth,

I see that you are using a different theme on your website called Beespoke.

You mentioned that you preformed the troubleshooting steps. Did this include changing the theme to a default WordPress theme like the Twenty Twenty-One theme?

It is possible that the theme is adding some features on the elements of your website that is causing this behavior.

Here are some things that I observed:

An animated bottom class name is being added when scrolling down that is showing the section of text.

​Here’s a screen recording for reference: https://share.getcloudapp.com/Wnu6Bxrr

The hero section is also a part of the theme, thus this behavior is most likely from the styles/settings of this theme as well.

​Here’s a screen recording for reference: https://share.getcloudapp.com/5zuOAYdg

If these elements are from the theme, I would also recommend contacting the third-party theme’s support team to see if there are any settings that will prevent this issue or behavior from happening on your website.

Please let us know how it goes, we’ll be more than happy to help.

Best regards,
Teejay.

[Jay]

Jay

#284202

Any updates for the recent woocommerce release?

“Your theme (Ascend) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”

[Jay]

Jay

#284202

Any updates for the recent woocommerce release?

“Your theme (Ascend) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”

[mikesimpson416]

mikesimpson416

#284020

Hello

Big fan of Kadence theme and blocks and hope you can help. I have a multisite with a few subsites. On this subsite page *Login to see link for example, I find the form block gets broken after I add it. It says “This block contains unexpected or invalid content.”

On the main site the form looks fine and tests emails work too.

Can you please advise?

Thank you.

[mikesimpson416]

mikesimpson416

#284020

Hello

Big fan of Kadence theme and blocks and hope you can help. I have a multisite with a few subsites. On this subsite page *Login to see link for example, I find the form block gets broken after I add it. It says “This block contains unexpected or invalid content.”

On the main site the form looks fine and tests emails work too.

Can you please advise?

Thank you.

[chitocamacho]

chitocamacho

#283841

Hello Rick,

It looks like a server memory limit issue.

Please contact your host and tell them to increase your server limitations.

The following are the recommended values:

– the PHP memory limit set to 512MB
– the max post size bigger or equal to 50MB
– the WP-memory limit 128/256 MB
– the max upload size 50 MB
– the max input vars 2500
– and ideally the max execution time should be around 300

Once done, please test it again and see if the error would still occur.

Looking forward to your update.

Kind regards,
Chito

[admin-3976]

admin-3976

#283787

Hey there, friends. After recently updating to the most up-to-date Kadence theme, I’m experiencing issues with my homepage. I contacted WordPress Support regarding this, as I wasn’t originally aware that I could contact Kadence directly. The Support Rep at WordPress informed me that the recent update resulted in my both of my ‘Blog Post’ blocks losing their associated featured images due to the height being set to 0 (image attached).

So, the rep gave me the following additional CSS to add in order to resolve the issue. Unfortunately, now, there’s a substantial gap in between my images and their associated titles/excerpts (image attached).

You can see the large gap between the editor and the live page.

Any help here would be appreciated.

[admin-3976]

admin-3976

#283787

Hey there, friends. After recently updating to the most up-to-date Kadence theme, I’m experiencing issues with my homepage. I contacted WordPress Support regarding this, as I wasn’t originally aware that I could contact Kadence directly. The Support Rep at WordPress informed me that the recent update resulted in my both of my ‘Blog Post’ blocks losing their associated featured images due to the height being set to 0 (image attached).

So, the rep gave me the following additional CSS to add in order to resolve the issue. Unfortunately, now, there’s a substantial gap in between my images and their associated titles/excerpts (image attached).

You can see the large gap between the editor and the live page.

Any help here would be appreciated.

[Kathy]

Kathy

#283767

Hi Hannah,

Unfortunately, I’ve been building WP websites way before Gutenberg Blocks or any Blocks so I prefer Classic editor.

Yes, the Contact Form 7 states this under the email address:

!(configuration error) Sender email address does not belong to the site domain.

Anyway, I installed WPForms and this looks like it’ll work for now. Thank you for the recommendation.

Cheers,
Kathy

[victormonk]

victormonk

#283762

Hey there,

Thanks for reaching out.

This could be triggered by your server lacking resources. You can contact your hosting provider and make sure that you are using the recommended values.

the following are the recommended values:

– the PHP memory limit set to 512MB
– the max post size bigger or equal to 50MB
– the WP-memory limit 128/256 MB
– the max upload size 50 MB
– the max input vars 2500
– and ideally, the max execution time should be around 300.

Do you receive these errors in your console log? Can you go over and review all of the steps in this troubleshooting article? Thanks!

Best regards,
Victor