Search Results for 'cache'

[Stephen]

Stephen

#138877

This reply has been marked as private.

[Hannah]

Hannah

#138803

Hey,
I’m seeing a slider. What browser are you using? Have you tried clearing your cache?

Hannah

[Stephen]

Stephen

#138787

Hi there,

I’m having an issue on one of our sites where certain categories won’t load – the page is completely blank, however all non woocommerce pages work fine – also product pages seem fine and most category pages too.

I’ve also noticed that if I change the woo commerce settings to display categories only on the shop home, it also fails to load.

The site is question is *Login to see link

Here’s an example:

*Login to see link

All plugins and theme are up to date and here’s what I’ve tried to far:

– Deactivating all plugins (apart from Woocommerce)
– Clearing Cache (via Fastest cache plugin)
– Deleting Category, re-adding and putting products back into category
– Clearing WC Transients
– Reset Woocommerce Term counts

Problem persisted after all this, so I activated 2015 theme and the category loaded fine so I’m now wondering if it’s a theme issue?

Could you take a look please? I’m happy to give logins in a pm if needed.

Many thanks in advance,

Steve

[Stephen]

Stephen

#138787

Hi there,

I’m having an issue on one of our sites where certain categories won’t load – the page is completely blank, however all non woocommerce pages work fine – also product pages seem fine and most category pages too.

I’ve also noticed that if I change the woo commerce settings to display categories only on the shop home, it also fails to load.

The site is question is *Login to see link

Here’s an example:

*Login to see link

All plugins and theme are up to date and here’s what I’ve tried to far:

– Deactivating all plugins (apart from Woocommerce)
– Clearing Cache (via Fastest cache plugin)
– Deleting Category, re-adding and putting products back into category
– Clearing WC Transients
– Reset Woocommerce Term counts

Problem persisted after all this, so I activated 2015 theme and the category loaded fine so I’m now wondering if it’s a theme issue?

Could you take a look please? I’m happy to give logins in a pm if needed.

Many thanks in advance,

Steve

[Alex]

Alex

#138733

my slider doesnt show the first time a visitor goes to the site. if you refresh the page it will be there (presumably once cached)

yogaplanet.co.uk

[Alex]

Alex

#138733

my slider doesnt show the first time a visitor goes to the site. if you refresh the page it will be there (presumably once cached)

yogaplanet.co.uk

[Ben Ritner]

Ben Ritner

#138678

Hey,
Query strings don’t take up space. There is no mount of kb for query strings those are simply used so the browser knows to reload the cached files if the query version changes.

There are only 5 js files that would load from the theme. all others would be from plugins.

Regardless you should use caching and minify to combine js files. Please see : https://www.kadencewp.com/need-for-speed/
Ben

[Ben Ritner]

Ben Ritner

#138564

Hey,
I would have to see what your plugin settings are. The screen shot shows you have a js error causing this. Which means that the plugin while minifying is either changing js order or the minified files aren’t loading correctly.

We recommend wp-rocket for caching but you shouldn’t have any trouble with any other caching plugin like w3 total cache.

I can’t diagnose what that plugin is doing wrong compared to other caching plugins without being able to see it enabled.

If you would like you can send a temp login to your site and I can test.

Ben

[Kevin]

Kevin

#138398

Are you clearing your site’s cache after making these changes? I’m still seeing the default mobile header.

-Kevin

[Hannah]

Hannah

#138368

I’m seeing it working. Try clearing your cache.

Hannah

[Hannah]

Hannah

#138134

Hi Libby,
Make sure your cache has been cleared after rearranging images. What version of the theme are you using?

Hannah

[Greg]

Greg

#138016

You were absolutely right about the CSS for the slider conflicting for the right alignment – that worked and so is fine now.

The centre alignment isn’t working tough. I’ve cleared the cache and also tried two other browsers but the button still sits well above the logo.

[Kevin]

Kevin

#138014

I’m not seeing the CSS in your custom CSS box, but I do see that you’re adding the margin to the button using this CSS:

.kad-slider .kad-slider-btn, .kad-btn {
    border-radius: 10px;
    margin-right: 20px;
}

You could remove that margin to get the button to go to the far right of the slider.
And this CSS is working for me, so I think you need to clear your cache:

.kad-spacer.clearfix {
    height: 60px !important;
}

-Kevin

[Hannah]

Hannah

#137958

Hey Boris,
I am seeing the sidebar on your shop pages. Can you link to where it is not working? Have you cleared your cache?

Hannah

[Ewelina]

Ewelina

#137895

Dear Kadence Theme, I’m WordPress educator. I have hundrets students on my online course. We are making WP sites mostly on Pinnacle (free and premium).
For about a week there is a huge problem. Homepage Layout Manager does not work. We can not move widgets from Disable to Enable (and vice versa).
When i look at Console i see many wrongly manage links. Look here: *Login to see link

Server provider said that it is not their problem. My question: what PHP version Pinnacle needs? Because it is either server problem or theme problem. We need to find solution. We did everything to solve it (uploading theme one againd, testing previous theme verions, deleting all plugins, deleting other themes, deleting cache in browsers, changing browsers).

Please, look at this problem carefully.

Ewelina

[Ewelina]

Ewelina

#137895

Dear Kadence Theme, I’m WordPress educator. I have hundrets students on my online course. We are making WP sites mostly on Pinnacle (free and premium).
For about a week there is a huge problem. Homepage Layout Manager does not work. We can not move widgets from Disable to Enable (and vice versa).
When i look at Console i see many wrongly manage links. Look here: *Login to see link

Server provider said that it is not their problem. My question: what PHP version Pinnacle needs? Because it is either server problem or theme problem. We need to find solution. We did everything to solve it (uploading theme one againd, testing previous theme verions, deleting all plugins, deleting other themes, deleting cache in browsers, changing browsers).

Please, look at this problem carefully.

Ewelina

[Leah]

Leah

#137888

This reply has been marked as private.

[Ben Ritner]

Ben Ritner

#137868

Also you are using WP Fastest Cache which means nothing can be checked on your home page because your serving a cached file and not one that is checking for user data.

Ben

[Sharon]

Sharon

#137836

Ben, I seem to be blocked from submitting a question. Here is what I got. Any ideas why?

Sucuri WebSite Firewall – Access Denied
What is going on?
You are not allowed to access the requested page. If you are the site owner, you can whitelist your IP using this procedure: *Login to see link If you are not the owner of the web site, you can contact us at [email protected]. Also make sure to include the block details (displayed below), so we can better troubleshoot the error.
Block details
Your IP: 96.8.132.71
URL: http://www.kadencethemes.com/support-forums/topic/being-blocked-from-submitting-question/
Your Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393
Block ID: XSS015
Block reason: An attempted XSS (Cross site scripting) was detected and blocked.
Time: Mon Mar 20 19:34:02 2017
Server ID: cp12009
Sucuri Firewall
Your request was blocked by the Sucuri Firewall. It is a protection that stands between this site and the rest of the world and stop attacks, malware infections, DDoS, brute force attempts and mostly anything that can harm it.
Not only that, but your sites get cached, speeding it up quite a bit. Details here: *Login to see link

[Sharon]

Sharon

#137836

Ben, I seem to be blocked from submitting a question. Here is what I got. Any ideas why?

Sucuri WebSite Firewall – Access Denied
What is going on?
You are not allowed to access the requested page. If you are the site owner, you can whitelist your IP using this procedure: *Login to see link If you are not the owner of the web site, you can contact us at [email protected]. Also make sure to include the block details (displayed below), so we can better troubleshoot the error.
Block details
Your IP: 96.8.132.71
URL: http://www.kadencethemes.com/support-forums/topic/being-blocked-from-submitting-question/
Your Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393
Block ID: XSS015
Block reason: An attempted XSS (Cross site scripting) was detected and blocked.
Time: Mon Mar 20 19:34:02 2017
Server ID: cp12009
Sucuri Firewall
Your request was blocked by the Sucuri Firewall. It is a protection that stands between this site and the rest of the world and stop attacks, malware infections, DDoS, brute force attempts and mostly anything that can harm it.
Not only that, but your sites get cached, speeding it up quite a bit. Details here: *Login to see link

[Hannah]

Hannah

#137835

Weird. It’s working without issue from an iphone6. Have you tried clearing your mobile cache?

Hannah

[Charles]

Charles

#137803

This reply has been marked as private.

[Charles]

Charles

#137755

This reply has been marked as private.

[Ben Ritner]

Ben Ritner

#137753

js can be added in your theme options > header and footer scripts.

Again the demo is not doing this. If you just tried then it’s possible your seeing a cache of me testing out the code I posted above before I sent it to you.

Ben