Search Results for 'cache'

[Karla]

Karla

#283544

Hi, Beth!

I’m sorry for the delay in getting back to you.

Just to confirm, if you temporarily switch to a default WordPress theme like Twenty Twenty-One, will the same issue happen?

Based on the screenshot you sent, you are having 403 errors with WordPress API scripts. This means the scripts are not loading properly and that might be the reason why the featured image option is not showing.

On the other hand, could you try these steps too:

• Go to Settings > Permalinks and click the Save Changes button right away. This will flush your permalinks.
• Log out of your website and log in again after clearing the browser cache and cookies.

I hope this helps. Please let us know if we can help you further.

Kind regards,
Karla

[Hannah]

Hannah

#283530

Hi thedetoureffect,
Sometimes this error will show if you are running other plugins that are conflicting. Have you tried deactivating other plugins and clearing your cache? Let me know if there’s no change.

Kindly,
Hannah

[Karla]

Karla

#283500

Hi there!

I’m sorry for the delay in getting back to you.

If you disable the LiteSpeed plugin completely, will the issue be fixed when you check it on a mobile device again? When I inspected your page, there is an error for getting a JS file – https://share.getcloudapp.com/o0uYLzDQ.

This file probably is the result of combining JS files. Please could you disable combining JS files from LiteSpeed? This mostly results in broken front-end functionalities.

After doing the above, make sure to purge all your other cache and test again.

I hope this helps, and let us know if we can assist you further.

Kind regards,
Karla

[gmasky]

gmasky

#283457

The mobile menu on http://www.stanislites.org has stopped working. I have cleared litespeed cache, purged Cloud flare cache and cleared everything from browser cache. The mobile menu just does not open.

Thanks

[gmasky]

gmasky

#283457

The mobile menu on http://www.stanislites.org has stopped working. I have cleared litespeed cache, purged Cloud flare cache and cleared everything from browser cache. The mobile menu just does not open.

Thanks

[fcph]

fcph

#283449

Hi Victor,

Yes, that’s the date/time text I’d like to change but, so far no luck. I’ve tried everything you suggested but I’m not seeing a change. I’m able to clear the cache within WordPress and also flushed it at the host level but, again, no visible change in the font size.

I also checked a couple of different browsers just to cover all the bases, and they all display the original text size.

Any other ideas?

Many thanks for your sticking with me on this!
Mitzi

[victormonk]

victormonk

#283448

Hey Mitzi,

Can you let me know if this is the text in which you are trying to increase the font size? https://share.getcloudapp.com/jkuA8kwK

If this is the text you wish to increase in size, there are two reasons I believe this CSS may not have worked. The first reason is the CSS code I provided to you uses the Events Calendar Variable for text sizes. I gave you the variable that is the next largest font size available. The font size change may have been too small for you to notice.

You try using this CSS Code instead:

.single-tribe_events .tribe-events-schedule h2 {
    font-size: var(--tec-font-size-6);
}

Here is a screenshot of this Custom CSS on your website: https://share.getcloudapp.com/OAuoNe06

If you would like to use a custom font size, you can use this Custom CSS instead:

.single-tribe_events .tribe-events-schedule h2 {
    font-size: 24px;
}

You can change the font-size value as needed.

If the changes still don’t show on your website, you may need to clear your Website and Browser Cache. https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

If you’d like to change the text size of something else, can you send me a screenshot or more details about what you are trying to do?

Best Regards,
Victor

[David]

David

#283388

Hi Eze,

Thanks for the reply. I’ve tweaked the CSS you’ve provided to get the desired result.

For the second point, I’ve disabled caching, cleared cache and disabled the search plugin. However the issue persists.

I’ve set up a test page with a standard product search box, and noticed that when I add a product to the cart from category/archive page, the resulting URL is https://sagedecor.com/product-category/everyday-floral-decor/arrangements/?add-to-cart=107

However clicking Add to cart from the search results gives the different resulting URL: https://sagedecor.com/?add-to-cart=107

[Eze]

Eze

#283378

Hi David,

To address your first issue and display the quantity selector and Add to cart button on one line, you can use custom CSS:
1. In your WordPress dashboard, Go to Appearance > Customize
2. Click on the Additional CSS option in the left-hand menu.
3. Add the following code:

form.cart {
  display: flex;
  align-items: center;
}
 
button.button.alt {
  margin-left: 10px;
}

4. Click Publish

This code will make the form display as a flexbox, which will allow the quantity selector and the Add to cart button to be displayed on the same line. Additionally, it adds a margin to the left of the Add to cart button to separate it from the quantity selector.

Watch this screen recording of what happens when the CSS is added to the website:
https://share.getcloudapp.com/eDurEg8L

Regarding your second issue, I am able to replicate the issue on your website. See screencast for your reference:
https://share.getcloudapp.com/04u6v5vX

It sounds like there may be a redirect issue with your website. You can try the following steps to troubleshoot the issue:

1. Check your WooCommerce settings to make sure that the Cart page is correctly set in the WooCommerce > Settings > Advanced > Page Setup section.
2. Disable any caching plugins you may have, clear your site’s cache, and see if the issue persists.
3. Check if any other plugins you have installed may be interfering with the cart functionality, and disable them one by one to see if the issue goes away.

See more troubleshooting steps here:
https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

If the issue persists, I will advise that you reach out to the third-party plugin, AJAX SEARCH for WooCommerce, for further assistance.

I hope this helps. Please let us know how we can help further.

Cheers,
Eze

[Mark]

Mark

#283339

I did purge the cache several times. When I deactivate the local function, the site shows the new gravatar. However, even after a day or more, when I enable the local function, it shows the old image once again.

Mark

[chitocamacho]

chitocamacho

#283325

Hi Mark,

That means the new Gravatar isn’t saved yet on the local folder, or your site is still pointing to the old Gravatar image link.

To confirm, did you purge the site cache using SiteGround Optimizer? If the issue persists, can you deactivate all the optimization plugins temporarily and see if it would make a difference?

Let us know how it goes.

Kind regards,
Chito

[chitocamacho]

chitocamacho

#283306

Hi Mark,

Thanks for writing and sorry to hear about this issue.

I see you load the Gravatar locally on your site. The link to your Gravatar image leads to a black image. Here’s the link: https://airmailsim.com/wp-content/gravatars/429d63601aee8b149f505693b8fc7b61

Can you please log in to your Gravatar account and see if you have the correct image?
https://gravatar.com/

If it’s okay there, please follow the below steps:
– go to Appearance > Kadence
– turn off Local Gravatars setting
– clear the website cache using SiteGround Optimizer
– turn on the Local Gravatars setting

Let me know how it goes.

Kind regards,
Chito

[tsewang namgyal]

tsewang namgyal

#283299

Hey Eze,

I tried them all. Different browsers. Cleared all cache and cookies. Internet connection is good here.
But the same problem.

Still says:
Hmmm… can’t reach this page kernl.us took too long to respond
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

Don’t know what’s the problem.
It’s really frustrating.

[Eze]

Eze

#283286

Hi Tsewang,

Apologies for the delayed response.

I’m sorry to hear that you’re having trouble downloading the zip file for your Virtue Premium theme.

I am able to download the zip file from my Kadence account. See screencast for reference:
https://share.getcloudapp.com/xQuRxZdg

Please share a screencast of what happens whenever you click the download button in your Kadence account.

Meanwhile, here are a few things you can try:

1. Try a different browser: Try downloading the zip file using a different web browser. Sometimes there can be issues with compatibility between the download server and certain web browsers.

2. Clear your browser cache: Try clearing your browser cache and cookies, and then try to download the zip file again. Sometimes this can help resolve issues with downloads.

3. Check your internet connection: Make sure that you have a stable internet connection and try again. Sometimes a weak internet connection can interfere with downloads.

I hope this helps. Please let us know how we can help further.

Cheers,
Eze

[Amy P]

Amy P

#283278

Thank you for replying, Chito.

Unfortunately, the client’s host doesn’t offer a staging or multiple DB option so I am stuck just troubleshooting live.

All PRO blocks remain broken with the cannot read property Symbol(Symbol.iterator) error and points to the react-dom. and react-dom.min js files. Only PRO blocks are affected.

So far I have done these things with no change:
– Rolled back to an earlier version of Blocks PRO extension.
– Re-installed my active Blocks version 2.4.23
– Looked at htaccess and other server files for misconfiguration.
– Checked DB for errors.
– Uninstalled and reinstalled every plug-in and WP 6.2 several times.
– Disabled a script blocker used by my cookie consent manager.
– I’m on the latest PHP version my host offers: 7.4.3
– I have no client-side cache control but the hosts states that it has been cleared.

I plan to update to Blocks 3 within the next few weeks. Maybe that will fix it or maybe someone else will have the same issue.
Please let me know if you have any ideas or if I can provide you with any console error details or anything else related to this issue.

[singamenu.com]

singamenu.com

#283245

Hi there,

I’m sorry to hear that you’re experiencing issues with Kadence Blocks’ Advanced Buttons. It sounds like you’re able to add internal links without any problem, but external links are not being saved when you add them.

This could be due to a few reasons, such as a conflict with other plugins or a bug within Kadence Blocks. Here are a few things you could try to troubleshoot the issue:

Clear your browser cache and cookies – Sometimes browser cache and cookies can interfere with the functionality of a website or plugin. Clearing your browser cache and cookies may help to resolve the issue.

Disable other plugins – Temporarily disable other plugins on your website to see if any of them are conflicting with Kadence Blocks.

Reinstall Kadence Blocks – Try uninstalling and reinstalling Kadence Blocks to ensure that you have the latest version and all files are in place.

If none of these solutions work, please reach out to the Kadence Blocks support team for further assistance. They may be able to provide additional troubleshooting steps or a fix for the issue.

I hope this helps! You can check my Website I’m also using Kadence blocks.

[allison-8291]

allison-8291

#283207

Thank you so much for your response! It seems to be the Load CSS Asynchronously setting for me–I can’t get it to work with that setting enabled. I’ll have to keep testing to see how it affects my site speed, but at least I could turn LiteSpeed Cache back on and update to the latest Kadence Blocks. This has been so frustrating–I’ve rolled things back numerous times.

Really appreciate your help!

[rosytravelco]

rosytravelco

#283206

Hi Allison! For me it was the “Load CSS Asynchronously” option under the page optimization tab. The “Guest Optimization” option under the general tab was also causing some other issues. I would test both one at a time and purge your cache in between and see if one or both of those are causing issues. Then try again and see if you can keep them both on as they both are important for page speed.

I will add that they seem to be working fine now and that not having “Load CSS Asynchronously” turned on made my site fail several page speed tests so for me, leaving either of them off wasn’t an option.

[allison-8291]

allison-8291

#283205

Hi, has anyone pinpointed what settings in LiteSpeed Cache are causing this issue?

[mattjameslondon]

mattjameslondon

#283181

I purged the cache as you suggested and it’s now showing the image size as 768px on mobile (it was showing me 1024 before the cache purge so some improvement) but it’s still flagging them as improperly sized images. In fact it’s the main ‘opportunity’ shown in the lighthouse report and is flagged red.

[Karla]

Karla

#283168

Hi, Matt!

I’m sorry for the delay in getting back to you.

You’re right, the images’ thumbnails are 300×300 px when I view them on my browser. I tested the page again on Google PageSpeed Insights and the issue with the image sizes is not showing for the Desktop. For mobile, the size detected is 768px – https://share.getcloudapp.com/5zujnKKO.

If you inspect the images, they have the srcset attributes. These will list image sizes available for the image so the browser can choose which is the best one to show depending on the screen size and resolution.

I’m not a hundred percent sure why this happens since there is still a srcset attribute for the 300×300 image size. Have you tried purging your WP Fastest Cache and checking with pagespeed again?

Let us know how we can help you further with this.

Kind regards,
Karla