Search Results for 'cache'

[Eze]

Eze

#282602

Hi @alvisingalvez678,

I understand that you are having an issue with changing the header background color on your website. I am happy to help!

Could you kindly confirm if you have the Kadence Theme installed on the website “thetennisgeek.com” that you shared? I noticed that the website does not have the Kadence Theme installed on it.
See the screenshot for reference:
https://share.getcloudapp.com/BlubpW14

There could be several reasons why your header color is not changing, but I will provide you with some potential solutions:
1. Clear your website cache
Sometimes, your website cache may be causing the issue. Clearing your website cache can help to resolve the problem.
Once you have cleared your cache, try to change the header background color again.

2. Check if there is custom CSS code affecting the header color
If you have added custom CSS code to your website, it might affect the header color. To check this, you can follow these steps:
– On your WordPress dashboard, Go to Appearance > Click Customize
– Click on the Additional CSS option
– Check if there is any code related to the header color
If you find any code related to the header color, try removing it or changing the color code

On the other hand, if you are indeed using a Kadence Theme, there are different settings on how to customize a transparent or sticky header.
Here is a guide on how to use a Transparent Header: https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-use-a-transparent-header/
Also, here is a guide on working with the Sticky Header: https://www.kadencewp.com/help-center/docs/kadence-theme/working-with-the-sticky-header/
You can also read more on how to customize your website header: https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-customize-the-kadence-header/

I hope this helps. Please let us know if we can assist you further.

Cheers,
Eze

[rosytravelco]

rosytravelco

#282591

It appears that LiteSpeed Cache is not working well with the newest Kadence updates. I’m still trying to figure out the specific cause, but after some testing, I can confirm it’s not the CSS or JS blocks which seems to be the most common issue.

I’m just glad I have a way to prevent it, even if just a temporary solution. Thank you!! I’ll reach out to them for further support.

[architabasandrai]

architabasandrai

#282585

Hi Rosytravelco,

I tried to replicate the issue on my website, but advanced headings are showing fine at my end.

I have checked your website https://www.thewellnessadventurer.com/ and found that you are using Litespeed cache plugin.

I recommend that you deactivate the litespeed cache and test in an incognito window.

How to troubleshoot:

• If a page doesn’t appear correctly on the front end, open the page and try resaving. This will rebuild the static HTML in the page content and update the block formats.
• If a page doesn’t appear correctly on the front end, review any custom CSS you have added to see if your custom CSS needs to be updated to work correctly

Check the article to troubleshoot and update Kadence block : https://www.kadencewp.com/blog/introducing-blocks-3/#updating-and-troubleshooting-tips

To revert to the old version, download the older version from here: https://wordpress.org/plugins/kadence-blocks/advanced/

If you are still experiencing issues, please send us a temp login using https://wordpress.org/plugins/temporary-login-without-password/

You can post using “set as private reply”.

I hope this helps. Please let us know if this is what you want to accomplish.

Best Regards,
Archita

[Amy P]

Amy P

#282577

My client likes the Raleway font but prefers me to use lining nums over oldstyle-nums.

I am only able to do this using advanced text blocks with font-variant-numeric: lining-nums;

I cannot get lining nums to display anywhere by adding font-variant-numeric: lining-nums to custom css. I am guessing this means that those glyphs are only being loaded when I am able to choose Raleway in a block’s advanced typography. How do I get those glyphs to load globally so I can use them everywhere?

EXAMPLES
Where it works: *Login to see link
See the paragraph right before the accordion—Pay in full today or make a 20% deposit. Those are lining-nums.

Where it doesn’t work: *Login to see link
See the numeric characters in 65-acre or the dates on the posts. Those should be lining-nums. Inspection shows that the style is indeed being passed to the element but the proper characters are not being displayed, which leads me to believe that the lining num glyphs are not being loaded.

I have tried cache clearing, etc. Thank you!

• This topic was modified 3 years, 1 month ago by Amy P. Reason: clarity

[Amy P]

Amy P

#282577

My client likes the Raleway font but prefers me to use lining nums over oldstyle-nums.

I am only able to do this using advanced text blocks with font-variant-numeric: lining-nums;

I cannot get lining nums to display anywhere by adding font-variant-numeric: lining-nums to custom css. I am guessing this means that those glyphs are only being loaded when I am able to choose Raleway in a block’s advanced typography. How do I get those glyphs to load globally so I can use them everywhere?

EXAMPLES
Where it works: *Login to see link
See the paragraph right before the accordion—Pay in full today or make a 20% deposit. Those are lining-nums.

Where it doesn’t work: *Login to see link
See the numeric characters in 65-acre or the dates on the posts. Those should be lining-nums. Inspection shows that the style is indeed being passed to the element but the proper characters are not being displayed, which leads me to believe that the lining num glyphs are not being loaded.

I have tried cache clearing, etc. Thank you!

• This topic was modified 3 years, 1 month ago by Amy P. Reason: clarity

[Hannah]

Hannah

#282554

Hi sjpotashner,
Sorry to hear this. Can you confirm your cache is being cleared? Are you using any plugins that could be interfering?

Kindly,
Hannah

[Hannah]

Hannah

#282511

Hi Asmus,
I’m not able to replicate this. I had a colleague try on his site as well and he also was unable to replicate. Would you mind deactivating your plugins to test if any are conflicting? And also ensure your cache is all being cleared. Let me know if there’s no change.

Kindly,
Hannah

[Hannah]

Hannah

#282508

Hi Ronny,
There was recently an update pushed out for the accordion block. Try updating to Kadence Blocks 3.0.20 and be sure to clear your cache. Let me know if the issue remains.

Kindly,
Hannah

[Hannah]

Hannah

#282505

Hi Cleve and Ulf,
I’m very sorry to hear about these problems. Have you done any troubleshooting? Such as making sure you’re up to date on all plugins and theme? Deactivating plugins to test if they are conflicting? Clearing all cache? Kadence Blocks 3.0 just went out and there have been quite a few bug fixes in recent versions so be sure that you’re fully updated there. You can see some other troubleshooting tools here: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/
If the issue remains please start a new support ticket and provide a link to your site.

Kindly,
Hannah

[architabasandrai]

architabasandrai

#282487

Hi There,

I have tried to replicate the issue on my test website using Anton font and then enabled the load fonts locally option. It is working as expected.
Check the screencast: https://share.getcloudapp.com/qGuqwBxL

Could you please double-check the following:

• Some of the blocks have their own typography settings. Check the page in edit and blocks settings Check the screencast: https://share.getcloudapp.com/qGuqwBbb
• If you have a cache plugin or CDN enabled. Clear the plugin or CDN cache. You can test it using the incognito window.

If you are still experiencing issues, please share the website URL, so we can have a closer look at the issue. You can share the website URL by setting your response as a private reply.

I hope this helps. Please let us know if we can assist you further.

Best Regards,
Archita

[architabasandrai]

architabasandrai

#282461

Hi There,

I have tried to replicate the issue on my test website using Kadence Blocks (latest version), but couldn’t get the same result.

I have created a row layout and enabled hide it on desktop. It is working as expected. Check the screencast:https://share.getcloudapp.com/yAuJxGq5

Please share the screencast of the settings/page you are facing an issue.

If you’re using a caching plugin, clear the browser and website cache.

Check the article to clear cache: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

If you are still experiencing issues, please share the website URL to have a closer look at where it is displaying.

Or can you send me a temp login using https://wordpress.org/plugins/temporary-login-without-password/

You can post using “set as private reply”.

I hope this helps. Please let us know if we can assist you further.

Best Regards,
Archita

[architabasandrai]

architabasandrai

#282460

Hi There,

I have logged in to your website and did the following:

• Enabled the Local Font Files option
• Viewed the page in Incognito browser window

There was no console error and the font files were loading properly
Check the screencast: https://share.getcloudapp.com/geuEJjR9

Note: I’ve changed your website settings back to what they were before.

I recommend enabling the Load Google Fonts locally option and Flush Local Font Files. Check the website in the Incognito window.

Please clear the Cloudflare cache and browser cache before testing.

Check the article for clearing cache:

• https://developers.cloudflare.com/cache/how-to/purge-cache/
• https://its.uiowa.edu/support/article/719

I hope this helps. Please let us know if we can assist you further.

Best Regards,
Archita

[zachprice]

zachprice

#282429

Hi, thanks for the reply. The issue does go away when I flush the font cache and turn off “Load Google Fonts Locally” in General/Performance. However, the issue remains if I turn on “Load Google Fonts Locally” again. It would be nice to have fonts load locally to increase performance.

Any ideas?

[architabasandrai]

architabasandrai

#282416

Hi Stefan,

Sorry for the delay in reply.

Goto SSL settings –> Hardening –> Find “Disable the built-in file editors” toggle to disable and save it.
Check the screencast: https://share.getcloudapp.com/Blubg5Nb

Note:
–Clear the cookies and cache and test it.
–It can happen SSL will not allow you to disable it in first attempt. Try it again

I hope this helps. Please let us know if we can assist you further.

Best Regards,
Archita

[zenguided]

zenguided

#282179

That did the trick! (it was the cache) thank you so much Karla!

[Karla]

Karla

#282175

Hi there!

When I inspected your website, I do not see any padding values around the mobile header logo. Also, when I viewed it on a Safari browser on an iPhone device, the logo doesn’t look too small – https://share.getcloudapp.com/Apue5zNr.

On the other hand, this is where the logo padding can be set – https://share.getcloudapp.com/Z4umOKzl.

I saw that you have WP Rocket. If you are still seeing the small logo on your phone, could you clear your website and browser cache? You may refer to the following posts:

• https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache
• https://its.uiowa.edu/support/article/719

I hope this helps. Please let us know if we can assist you further.

Regards,
Karla

[Karla]

Karla

#282114

Hi, @abeera.sultan93.

This topic has been marked as resolved. Kindly open your new topic next time so we can see it as a new one.

On the other hand, I checked your website on an actual iPhone device. The mobile menu worked, watch this screen recording – https://share.getcloudapp.com/bLuO7Edl.

Do you still see the issue on your mobile phone? If so, do the following:

1. Purge your WP Rocket cache and/or Cloudflare CDN cache.
2. Clear your mobile browser cache. Here’s a reference – https://its.uiowa.edu/support/article/719

I hope this helps. Please let us know if we can assist you further.

Kind regards,
Karla

[adrian-3853]

adrian-3853

#282083

Solved my own problem!
I’m in the process of migrating to a new hosting provider using the LiteSpeed web server and LiteSpeed cache plugin.

It turns out that if you activate the LSCache option Lazy Load images you also need to enable the Responsive Placeholder option.

Many thanks
Adrian
Background: I’ve been using Kadence Blocks Pro for a few years and while migrating to the new host I’m switching to the Kadence Theme.

[teejayhidalgo]

teejayhidalgo

#282077

Hi John,

I checked the different pages on your website. Indeed, there are some pages that are displaying the favicon. When I view the page source, the icons are there.

​Here’s a screen recording for reference: https://share.getcloudapp.com/mXubLY8E

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? Especially the caching part, as I can see you have WP Rocket and Cloudflare CDN enabled.

​Here’s a screen recording for reference: https://share.getcloudapp.com/bLuOnK6n

Here’s an article on how to purge Cloudflare cache: https://developers.cloudflare.com/cache/how-to/purge-cache.

Please also purge any other cache you have on your site.

Let us know how it goes, we’ll be more than happy to continue helping until you get your desired result.

Best regards,
Teejay.

[Karla]

Karla

#282026

Hi there!

Glad to hear that you were able to pinpoint the cause of the slider issue.

Some of the errors on the console are 404 errors. This error means that the specific resource/file/page was not found. Some errors are coming from the JS files of WordPress itself. You can see where they are coming from if you hover over their file names on the right side.

I saw that you have CDN enabled. Do you also have a plugin for cache or optimization? If you temporarily disable those, will the errors still show? If not, then you might need to adjust some plugin settings to avoid seeing the errors.

I hope this helps, and let us know if we can assist you further.

Kind regards,
Karla

[Karla]

Karla

#281964

Hi there!

I’m sorry for the delay in getting back to you.

I tried replicating the issue on my website but the slider works fine. Watch this screen recording to see how it works on my website – https://share.getcloudapp.com/YEuDY1m8.

I see a lot of errors on your browser console log. Please could you do the troubleshooting steps from our guides here:

• https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/
• https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/
• https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

I hope this helps. Please let us know how it goes.

Best regards,
Karla