Search Results for 'cache'

[Hannah]

Hannah

#269900

Hi travelcompositions,
Thanks for the login! I was able to move items around your header and footer without issue. What browser are you working in? Have you cleared your cache? What happens when you try to move items around in customize > header or footer?

Kindly,
Hannah

[thebuzzedartist]

thebuzzedartist

#269799

I was doing some tweaks on my website and when I was working with the “trigger” in the mobile tab of headings, I noticed that the dropdown does not work. I tested this on my mobile phone (after clearing the site cache) and once I click the icon, nothing happens. In other versions, when I click the hamburger icon, I just get a black screen that is clearly missing the menu links. I double checked to make sure my menu locations/ designations were correct and even made a new menu just in case the old one was buggy. That did not work either. See images below for what I am referring to. Any and all suggestions would be super helpful!

• This topic was modified 4 years, 3 months ago by thebuzzedartist.
• This topic was modified 4 years, 3 months ago by thebuzzedartist.

[thebuzzedartist]

thebuzzedartist

#269799

I was doing some tweaks on my website and when I was working with the “trigger” in the mobile tab of headings, I noticed that the dropdown does not work. I tested this on my mobile phone (after clearing the site cache) and once I click the icon, nothing happens. In other versions, when I click the hamburger icon, I just get a black screen that is clearly missing the menu links. I double checked to make sure my menu locations/ designations were correct and even made a new menu just in case the old one was buggy. That did not work either. See images below for what I am referring to. Any and all suggestions would be super helpful!

• This topic was modified 4 years, 3 months ago by thebuzzedartist.
• This topic was modified 4 years, 3 months ago by thebuzzedartist.

[thedetoureffect]

thedetoureffect

#269796

Hi Ben,

When I installed WP Smart Crop I could see how to use it to edit the focal point, but the effect didn’t take. After setting my focal point, I tried clearing my cache and everything but still my banner image at the top of my page would not center on the designated spot. It was showing the dirt on the ground instead of the building that is supposed to be the focal point.

[Hannah]

Hannah

#269789

Hi Ole,
Have you cleared your cache after activating the Kadence Pro Add-On plugin? If you want to start a new thread and provide a link to your site we would be happy to look deeper into this for you.

Kindly,
Hannah

[travelcompositions]

travelcompositions

#269744

I’m in Appearance->Customize

I can’t edit my header or footer. I can’t move the blocks around or add new ones.

Pretty sure I’m current on all my updates. I’ve cleared my cache. I’ve tried deactivating some plugins.

Anyone know what to do?

[travelcompositions]

travelcompositions

#269744

I’m in Appearance->Customize

I can’t edit my header or footer. I can’t move the blocks around or add new ones.

Pretty sure I’m current on all my updates. I’ve cleared my cache. I’ve tried deactivating some plugins.

Anyone know what to do?

[robin.bussiek]

robin.bussiek

#269641

Hi Ben,

many thanks for your quick reply and your explanation.

Generally speaking, we are for sure looking for a good to great user experience. But, in a lot of our most recent projects the somewhat related SEO topic isn’t of any importance as we do not realize projects which should be found via a search engine. But, as I have mentioned, this is only somewhat related to the user experience and loading time.

So, thanks for your loading time test and the linked report. Out of curiosity we did run the test with a site, which still has a kadence slider background video and the declared loading time was about seven seconds, so indeed about five seconds faster. But to be quite honest, if we did experience loading times this slow (even with the seven seconds) I do think background videos or so media-heavy page designs wouldn’t be an option in the first place. So, if we or our customers do open our pages on our desktop machines, with tablets or on mobile phones the time until the page is ready and / or the video is starting to play is always between one and maybe two seconds. This is also the case, if we do a hard refresh, where as far as we know no media is cached. This makes these designs and in this circumstance even the slower use of revolution slider a true option. I do hope, that we don’t miss something and there aren’t any circumstances where the loading time the test states is the true time the browser needs until the page is “ready”.
So, to cut things short or in summary, our user experience and as far as we know the experience of our customers is very acceptable across the various devices and way below 12 seconds.

Still, many thanks for your hint and the info, that revolution slider is a slower tool than kadence slider, which is indeed useful.

[Edit] And one more relevant info: My brother did also a page test via pingdom with the location set to europe. There the stated page load time was about three seconds, which is more in the range of what we experience. [/Edit]

Kind regards
Robin

• This reply was modified 4 years, 4 months ago by robin.bussiek.

[Kelly Jackson]

Kelly Jackson

#269522

Hi Hannah,

Thanks for responding! You’re seeing the titles because I added them in there manually via Elementor; but it’s not an ideal solution, because there are still slight differences between the pages that are displaying properly and those I have to “tweak” with Elementor. I have cleared my cache as well as regenerated files & data. I’m working in Chrome.

I actually submitted a ticket, and support got back to me recommending I reach out to Elementor. I’ve done so, and am still waiting for a response from them. If I get one and this gets figured out, I’ll be sure to reply here so others can see what the issue/solution was!

Thanks again,
Kelly

[Hannah]

Hannah

#269521

Hi Kelly,
Thanks for reaching out! I’m actually seeing the titles show on all your pages. Are they still not showing for you? Have you cleared your cache? What browser are you working in?

Kindly,
Hannah

[Sara]

Sara

#269348

Hi Hannah,

I updated to 95.0 and cleared the browser cache – still displays that space on the left and right sides. It displays fine on my MacBook and Windows laptop in every browser, but I use a second monitor with my MB (23.5 inch, 2560 x 1440) and that’s where I’m seeing the spaces. When I resize the Firefox window, the image displays full width without the spaces at various points but maybe those are the default breakpoints? (I haven’t changed them from the default ones in Kadence Theme.)

Does this help any? And if this only happens on this monitor in Firefox then maybe I just live with it?

Thanks!

[Karla]

Karla

#269323

Hi, Carrie!

Just to confirm, have you tried this step already:
If you want to change the color for it, you can add this in Theme Options > Advanced Settings > Custom CSS:

.panel-heading .accordion-toggle h5 {
    color: black;
}

If you haven’t yet, please try and make sure to purge any cache you have enabled to see the changes on the pages properly.

Best Regards,
Karla

[Hannah]

Hannah

#269321

Hey Sara,
I just tested this in Firefox and was not able to replicate. What version of Firefox are you running? Have you cleared your browser cache?

Kindly,
Hannah

[chitocamacho]

chitocamacho

#269305

Hi there,

Thank you for writing.

This does not happen on my test site – https://share.getcloudapp.com/Qwu2gKJG.

What browser are you using? Can you try if the issue persists on a different browser?

If it’s the same on a different browser, try to uninstall and reinstall the Kadence blocks plugin, and purge the site cache if you are using any caching plugin.

Let us know how it goes.

All the best,
Chito

[Karla]

Karla

#269260

Hello Sara,

Apologies for the delay in getting back to you!

Upon checking your website, you have a blank Paragraph block within your Hooked Element(after the Row Layout block) – https://share.getcloudapp.com/ApuEp1lK.

Since paragraph blocks have bottom margins by default, it adds the extra space below the row block. Delete that paragraph block and after saving the change for the hooked element, purge your website cache.

Hope this helps and let us know if we can assist you further.

Best Regards,
Karla

[Hannah]

Hannah

#269247

Hi Alex,
Apologies for the delay! Have you cleared all your cache? Can you post a link?

Thanks,
Hannah

[Ben Ritner]

Ben Ritner

#269225

Hi, The mobile slider would only work if you are not caching the page HTML. Basically to use the mobile slider feature you need to allow the site to check if it’s a mobile browser and if it is to send a mobile slider. You are using a caching plugin (which is good) and that will override anything you set because it will always return the cached results and not results based on the users browser.

I suggest either remaking your making slider to support mobile better, or you can load both and then hide one or the other based on screen size and a media query.

To do that you would turn off the mobile slider,

select the desktop to be a shortcode slider.

Add both your slider shortcodes wrapped in divs:

<div class="desktop-slider">[kadence_slider_pro id="1"]</div><div class="mobile-slider">[kadence_slider_pro id="5"]</div>

Then you would add this css:

.desktop-slider {
display:none;
}
@media (min-width: 768px) {
.desktop-slider {
display:block;
}
.mobile-slider {
display:none;
}
}

Ben

[Normunds]

Normunds

#269202

Hello!

I’m using Virtue Premium. Made new web shop and adding basic functions. I tried everything what I could imagine, but under cart and checkout pages there don’t show up shipping options choice. I even checked all configuration points one by one with my another home page where everything works fine. All looks identical, but in new one it don’t work with latest WP version and with identical delivery plugin.
Tried on several browsers and cleared also cache. What I could check to understand where is problem?

[Normunds]

Normunds

#269202

Hello!

I’m using Virtue Premium. Made new web shop and adding basic functions. I tried everything what I could imagine, but under cart and checkout pages there don’t show up shipping options choice. I even checked all configuration points one by one with my another home page where everything works fine. All looks identical, but in new one it don’t work with latest WP version and with identical delivery plugin.
Tried on several browsers and cleared also cache. What I could check to understand where is problem?

[Hannah]

Hannah

#269165

Hey,
Thanks for reaching out! It looks like you do not have the pro-add on activated. Make sure you’ve cleared your cache. And make sure that the form block is enabled in the Kadence Block settings. Let me know if the issue remains.

Best,
Hannah

[Sandstens Tryckeri AB]

Sandstens Tryckeri AB

#269158

This reply has been marked as private.

[Hannah]

Hannah

#269149

Hey Anders,
Thanks for reaching out and apologies for the delay! Is the slider that you’re selecting for mobile different from desktop? Have you cleared all your cache? Can you send login info? The link you gave did not work.

Kindly,
Hannah

[carolinetralala]

carolinetralala

#269025

Hello, yes cache is clearing :/
It’s here : https://www.lesrecreationscreatives.fr/le-blog/