Search Results for 'cache'

[galinamf]

galinamf

#266998

Dear Chris,

I had issues with website being down for a little after disabling Cloudflare today and all cache was purged multiple times today, including by Siteground support. And it all happened more than a hour ago, enough time to see all changes.
That’s why I dont think it is a problem on the server side.

[Karla]

Karla

#266979

Hello Christine,

Thank you for reaching out.

I see you have a third-party plugin to rebuild thumbnails. What I did is rebuilt that image’s thumbnails and purged the page cache to fix the thumbnail being shown. I’ll send a screen recording of what I did for your reference.

Hope this helps.

Best Regards,
Karla

[Kevin]

Kevin

#266966

Hey!

After closer inspection, it appears that you have a CDN running through Cloudflare.

We recommend turning this off for testing or purging the cache at the CloudFlare level and your changes should then be reflected on the live site. The link below at Cloudflare’s website shows you how you may disable this CDN:
https://support.cloudflare.com/hc/en-us/articles/200169246-Purging-cached-resources-from-Cloudflare

Once the CDN is either disabled temporarily or purged, are you able to see the same icons when logged in vs logged out?

Thanks!,
Kevin

[galinamf]

galinamf

#266949

Dear Karla,

I purged cache, updated wordpress to the latest version, purged cache again and nothing changed.
Actually, I didnt make any changes to settings recently and I know that website looked as expected before when I just set it up because I often use mobile version and I am not logged in there. Only recently I noticed that icons dissapeared and started checking what happened.
I gave your user more rights, hope it will help to find the problem.

Thank you!

[Karla]

Karla

#266944

Hello,

It seems to me that this is a cache issue. Since the cache is usually not enabled for logged-in users, you’re seeing the changes right away. I went inside your website but we do not have access to view your plugins or purge any cache.

Kindly purge any website/server/CDN cache you may have after changing settings to make sure the resources such as CSS/JS will be updated on your website.

Hope this helps and let us know if we can assist you further.

Best Regards,
Karla

[Netzlichter]

Netzlichter

#266828

This reply has been marked as private.

[Netzlichter]

Netzlichter

#266826

Sure the sites were purged several times. But something must have changed in css etc. Litespeeed Cache plugin has the same version since months. I can debug it tomorrow. But it is working with 1.0.26…

[Ofer]

Ofer

#266811

I’ve come across this problem as well.

I disabled the Kadence Blocks (free) plugin to test another plugin and when I reactivated it, I got a “TOO MANY REDIRECTS” error. I tried deleting both plugins but every time I activated Kadence BLocks, the error came back and I had to disable the plugin to access wp-admin.

It wasn’t until I cleared OBJECT CACHE that I was able to activate the plugin again and access wp-admin with no issues.

Hopefully, this highlights what the root cause of the issue may be, or helps someone who comes across the same issue.

Cheers,
Ofer

• This reply was modified 4 years, 9 months ago by Ofer.

[Hannah]

Hannah

#266632

Hey Mike,
Looks like you’re running Kinsta Cache and WP Rocket. And your wp rocket plugin needs to be updated. I suggest temporarily deactivating wp rocket to see if there is a change. Also make sure all your plugins are up to date. Let me know if there’s no change.

Kindly,
Hannah

[Karla]

Karla

#266563

Hello David,

To disable all animations on mobile screen widths, you may add this custom CSS code in Customizer > Additional CSS:

@media screen and (max-width: 768px) {
    .aos-animate[data-aos] {
        transform: unset!important;
        transition: none!important;
    }
}

Make sure you purge any website/server cache after saving the changes.

Hope this helps.

Best Regards,
Karla

[miker]

miker

#266515

This reply has been marked as private.

[Ben Ritner]

Ben Ritner

#266504

Send a temp login so we can take a look: https://wordpress.org/plugins/temporary-login-without-password/

We can’t recreate, so it likely means you need to clear the cache on your site or there is a plugin that is conflicting.

Ben

[Anonymous]

Anonymous

#266480

Hello,

Trouble with functios.php again. Whenever I write code in child theme functions.php it goes through but then If I go and delete what I wrote, it won’t change the previous actions. Like it accepts adding code but not removing it. I disabled caching plugins and purged all cache but still the edits remain even after deleting them fron the .php file.

This time its the post format function that got stuck. I wanted to check it out on kadence as this theme doesn’t support it natively , therefore I added a function for post format to appear and it did in Posts so I could now choose and experiment with post formats. Now I wanted to remove it and I went ahead and just removed what I previously wrote and refresh the page and the post format box is still there and won’t delete. I changed to regular parent theme and there , also, the post format is in place. I check to erase with new code in functions.php [parent] and It did.

I typed this into my regular parent kadence theme [ not the child theme ] ”add_action( ‘init’, ‘remove_post_format’);

function remove_post_format() {
remove_theme_support( ‘post-formats’ );
}”

And it removed the post format, I went ahead and deleted it again and it brings it back. So natively kadence theme doesn’t support post format, how come it now only removes it by adding code. I don’t want to use this code in order to have it removed, because before I added the functions in child theme to have post formats there weren’t any by default. I want the default setting back without using code.
I want to continue using child themes but everytime I make a change to functions.php it is like permanent.
Last time I went ahead and removed the // to accept style.css from child theme , It worked for one edit and then the communication stopped. And its not the cache as I told you I removed the caching plugin.

So there must be something above functions.php that locks in the edits I make and wont erase them just by deleting code in functions.php.

[Anonymous]

Anonymous

#266480

Hello,

Trouble with functios.php again. Whenever I write code in child theme functions.php it goes through but then If I go and delete what I wrote, it won’t change the previous actions. Like it accepts adding code but not removing it. I disabled caching plugins and purged all cache but still the edits remain even after deleting them fron the .php file.

This time its the post format function that got stuck. I wanted to check it out on kadence as this theme doesn’t support it natively , therefore I added a function for post format to appear and it did in Posts so I could now choose and experiment with post formats. Now I wanted to remove it and I went ahead and just removed what I previously wrote and refresh the page and the post format box is still there and won’t delete. I changed to regular parent theme and there , also, the post format is in place. I check to erase with new code in functions.php [parent] and It did.

I typed this into my regular parent kadence theme [ not the child theme ] ”add_action( ‘init’, ‘remove_post_format’);

function remove_post_format() {
remove_theme_support( ‘post-formats’ );
}”

And it removed the post format, I went ahead and deleted it again and it brings it back. So natively kadence theme doesn’t support post format, how come it now only removes it by adding code. I don’t want to use this code in order to have it removed, because before I added the functions in child theme to have post formats there weren’t any by default. I want the default setting back without using code.
I want to continue using child themes but everytime I make a change to functions.php it is like permanent.
Last time I went ahead and removed the // to accept style.css from child theme , It worked for one edit and then the communication stopped. And its not the cache as I told you I removed the caching plugin.

So there must be something above functions.php that locks in the edits I make and wont erase them just by deleting code in functions.php.

[Anonymous]

Anonymous

#266477

Hi Karla,

I am using litespeed cache but that has probably nothing to do with it because I Purge All and also deactivated the plugin and whenever I changed something in functions.php of my child theme the change would take place but would no be possible to revert. For example I did the huge mistake to mess with functions.php again about post formats ,I added the theme support action to call post formats , the post formats show on the post now but I wanted them to be gone , so I just went back to functions.php , deleted the previous function I called and guess , the post formats options box is still there. I am not willing to let anyone in my website, I have found all solutions to problems by searching. What are the possible solutions to that because I cannot waste days for this little things. It should be straight forward , you add, you remove. Why does it only listen to add and not remove/ There must be something happening in the backend. It gets written somewhere else that has more authority than child themes functions.php.
Maybe in the php databse but I cannot find it. The sure thing is that I am not going to touch functions.php of childtheme again as this is extremely buggy.

[Karla]

Karla

#266447

Hello John,

Thank you for reaching out to us.

Based on your description, it seems like a caching issue. Just to confirm, do you have a server-side cache and browser caching enabled? It is possible that you have those which is why the changes are not reflecting on your pages right away.

If you want us to check further within your website, kindly provide us with temporary admin access. You may use this plugin and send us the login link using a private reply here.

Hope this helps and let us know if we can assist you further.

Regards,
Karla

[Anonymous]

Anonymous

#266438

Hello guys,

I am working on the kadence child theme which I imported from the kadence website. I have gone and removed the // from the child theme functions php *Login to see link

What happened is that the first time I went ahead and tried to make an edit in my child-theme style.css it worked great [ for an button contact form color and width of the text-area edit]. Then I went ahead and removed those edits , saved, reloaded but the site stuck with the edits. I went ahead and cleared cache , closed the window etc but nothing happened. I then closed the browser , reponed and the edits were gone. Then I though Ok just a coincidence but went ahead to make an edit in style.css again this time not delete but add code and the action is not going through, somehow the style.css of my child-theme and my website have stopped communicating . Function.php in child-theme is as before with removed // .

Please help

Thanks

John

[Anonymous]

Anonymous

#266438

Hello guys,

I am working on the kadence child theme which I imported from the kadence website. I have gone and removed the // from the child theme functions php *Login to see link

What happened is that the first time I went ahead and tried to make an edit in my child-theme style.css it worked great [ for an button contact form color and width of the text-area edit]. Then I went ahead and removed those edits , saved, reloaded but the site stuck with the edits. I went ahead and cleared cache , closed the window etc but nothing happened. I then closed the browser , reponed and the edits were gone. Then I though Ok just a coincidence but went ahead to make an edit in style.css again this time not delete but add code and the action is not going through, somehow the style.css of my child-theme and my website have stopped communicating . Function.php in child-theme is as before with removed // .

Please help

Thanks

John

[Karla]

Karla

#266416

Hello,

Thank you for reaching out to us.

The setting for this can be found in Customizer > General > Typography > Base Font option. Click the values and go to SIZE tab to see the text transform option – https://share.getcloudapp.com/BluK1P2l.

If it is not changing the text-transform style of your content, please make sure you purge any cache you have after saving changes in the Customizer.

Hope this helps and let us know if we can assist you further.

Best Regards,
Karla

[Ben Ritner]

Ben Ritner

#266324

Designing for more than three breakpoints (desktop, tablet, and mobile) is not currently in the works. I understand this is a desire but I want to be clear with expectations. I don’t see the Gutenberg team implementing this kind of thing and in general, I don’t see this as being something in our plans to hack in.

Regarding the option to have a block that is centrally updated from a cloud, the only way for something like that to work is to ping the cloud every time you load the page which would create a performance issue. Else you can cache the results and update it every 24 hours but even with that, it’s not going to provide the instant connection with the cloud and still require a ping to the cloud to get updates.

Can you provide use cases for this? How would you actually use it?

Ben

[Netzlichter]

Netzlichter

#266238

Dear Kadence Team,

I found a bug while I trying to debug some caching issues.

It makes no difference if the cache is on or off so it is theme related. It is not possible to add a “grouped product” to the cart, when this is enabled:
“Customizer -> WooCommerce -> Single Product Ajax Add to Cart.

PHP 7.4, Latest WordPRess, latest Woocommerce, latest Kadence Theme and Plugins. Only imported the Demo Site.

Big thank you in advance,
Tobias

[Netzlichter]

Netzlichter

#266238

Dear Kadence Team,

I found a bug while I trying to debug some caching issues.

It makes no difference if the cache is on or off so it is theme related. It is not possible to add a “grouped product” to the cart, when this is enabled:
“Customizer -> WooCommerce -> Single Product Ajax Add to Cart.

PHP 7.4, Latest WordPRess, latest Woocommerce, latest Kadence Theme and Plugins. Only imported the Demo Site.

Big thank you in advance,
Tobias

[Karla]

Karla

#266217

Hello,

I can see you have W3 Total Cache enabled. Kindly try to deactivate this plugin and clear your browser cache to see if the issue will persist.
If it did not, you may need to adjust some settings within the cache plugin to avoid the issue from happening again.

If the issue is not fixed after disabling the caching plugin, could we have admin access to your website so we can check further? Additionally, we may need to delete and re-install your theme or deactivate plugins again. If you can give us permission to do so, kindly create a backup of your website. You may use this plugin to provide an access to us and send the login link as a private reply here.

Hope this helps and let us know if we can assist you further.

Regards,
Karla