Search Results for 'cache'

[Hannah]

Hannah

#109855

Hey Chad,
I am seeing the css working. Have you tried clearing your cache?

Hannah

[Alain]

Alain

#109777

Hi
I started using wp rocket, it is really fast!
There is an option that I have to ask you.

Mobile cache: Mobile cache: Enable caching for mobile devices.
Create a caching file for mobile visitors.

Are you using a dedicated mobile theme or wp_is_mobile()? If so, you should activate this option to serve a specific caching file for your mobile visitors.

Warning: If you are using one of these plugins, you must activate this option: WP Touch (Free Version), WP Mobile Detector, wiziApp, WordPress Mobile Pack, WP-Mobilizer, WP Mobile Edition e Device Theme Switcher

I did not enabled because I am not using any of those plugins, but you may be using the function wp_is_mobile().

Thanks

[Alain]

Alain

#109777

Hi
I started using wp rocket, it is really fast!
There is an option that I have to ask you.

Mobile cache: Mobile cache: Enable caching for mobile devices.
Create a caching file for mobile visitors.

Are you using a dedicated mobile theme or wp_is_mobile()? If so, you should activate this option to serve a specific caching file for your mobile visitors.

Warning: If you are using one of these plugins, you must activate this option: WP Touch (Free Version), WP Mobile Detector, wiziApp, WordPress Mobile Pack, WP-Mobilizer, WP Mobile Edition e Device Theme Switcher

I did not enabled because I am not using any of those plugins, but you may be using the function wp_is_mobile().

Thanks

[Marguerite]

Marguerite

#109713

Yes, it’s turned on. I’ve turned on all settings, turned off all settings and turned them on again numerous times, plus cleared out the cache, but nothing… Very frustrating. Not sure why this is going on now. This theme is suppose to be responsive to all devices,but not working for me.

[Kevin]

Kevin

#109700

Try clearing your cache after making those changes. I’m not seeing the top bar in mobile either.

[Kevin]

Kevin

#109698

I’m seeing this now when I view on my phone.

I suggest reading through this tutorial and messing around with some of the settings for that image.
https://www.kadencewp.com/background-image-sizing/

Setting to “Cover” should work for you, and if that doesn’t work, try going through the options just to see if you can find one that works.

be sure that you’re clearing your cache after making changes.

[William]

William

#109565

Ben,

Here’s what happened on the “kill process” steps. During the time that I would experience a problem, I was not able to load the website from my desktop and Cpanel on the Godaddy site would indicate resource overload (2 CPUs at or over limits, 2GB of memory over limit and IO over limit). The CPanel/Software/PhP process list indicated an excessive number of processes running. This status persisted indefinitely until either the Godaddy tech took some actions to reset or had me execute the “kill processes” action from Cpanel. After this process reset, Cpanel would soon settle to very low resource usage. Several times after a short wait I then got into the same resource overload condition as soon as I attempted to load the website from a web browser on my desktop. I repeated this sequence multiple times. Attempts were made to restore a few different versions of the website (using Installatron on Cpanel) going as far back as a month. Even after restoring the old versions, Cpanel would immediately show a resource overload condition as soon as I launched the website from my desktop’s browser. I then, instead, went through the “kill processes” step and launched the website from my laptop. After doing so, the resource overload condition did not repeat. I then restored my latest version of the website via Cpanel and, using the laptop, I then disabled the widget dock plugin. Once it was disabled, I launched the website from my desktop. At that point, with both the website actively running on both the laptop and desktop, Cpanel showed no resource issues. The resource overload condition has not since repeated.

On settings, I’m using PhP ver 5.6; google chrome ver 52.0.2743.116m (64 bit); wordpress 4.6; woocommerce 2.6.4 and the latest Kadence downloads from your website(Virtue Premium theme). PhP resource settings were never changed from Godaddy defaults (e.g., mem limit per script is 64MB). Total cache uses standard settings for page, database, object, and browser caches and CDN via cloudflare is used (as part of my troubleshooting I bypassed the cloudflare and changed the DNS servers to Godaddy defaults – this had no impact on the problem and hangs were experienced with cloudflare disabled).

The reason that I suspected the widget dock plugin as the problem source was because the “smoking gun” for causing the problem was launching from the web browser on my desktop. I knew the problem was too many processes running and knew that the widget dock plugin had been recently installed and would take different execution paths dependent on states of “cookies” in the browser. A thought was that having the website open on multiple tabs on the desktop may have been a contributing factor. I still don’t know if the plugin caused the hang but do know that the hangs have not repeated since I have deactivated the plugin.

[Ben Ritner]

Ben Ritner

#109560

So I’m confused on one point. tech showed you how to kill all the processes and that got your site up? But you also say that you logged in deactivated the plugin and that got your site up? Can you clarify for me? If processes were running on the server and that was your issue I’m confused why another browser would work.

I realize you may not care to do any more trouble shooting but if you do I have no one else or no other way to create the issue you described. I of course take is seriously that you would suggest our plugin is the issue and would want to solve that.

So can you clue me into the php version, php resource settings, browser, total cache settings, and versions of wp, woocommerce and your Kadence theme?

Or if you don’t care if I activate you can send me a temp login (but do send me access by ftp as well so I can manually deactivate if I can recreate the issue).

Ben

[William]

William

#109551

Ben,

There were no errors other than timeouts for page not loading. On my Godaddy Cpanel, CPU, memory, and IO usage were at pegged at max and popup warning indicated that resource limits had prevented some website access. The Godaddy tech didn’t identify which processes were running but pointed me to look at the listing under Software/PhP processes. The tech said that typically loading is to have about six or so running processes listed – my Cpanel had a full page of processes running (the only process identifier there is a numeric code). The tech showed me how to recover the site by killing all processes. A number of other plugins are running besides the ones provided by kadence (woocommerce and some mods to that (e.g., checkout and shipping apps), better analytics, Yoast, WP total cache, events calendar, WP-mail-SMTP, contact form to email, and widget facebook like box.

I don’t have any additional troubleshooting info to provide. It very well could have nothing to do with widget dock, but, as I said, the only way that I could ever get back up and running was to login as site admin from a different computer and disable the plugin. Once I did that, the site loaded without issue from the desktop that had experienced the problem. I’ll leave the plugin disabled (at least for now). If no one else is having any problem, then I guess there’s nothing else to investigate.

[Brandy]

Brandy

#109522

Hello, Team Kadence!

I need a little help regarding removing some metaboxes on some of the templates. Here’s some info:

No URL (it’s an internal site only)
I’m using Virtue Premium 3.8.5
This particular instance, I am not using a child theme. I am testing changes via the premium theme first

On the Feature and Feature – Sidebar templates, I need to remove the Flex Slider, Carousel Slider, Image Carousel Slider, and Kadence Slide from the Feature Options section. In the past, I’ve simply commented this part out of the file (under virtue_premium > lib > metaboxes.php) and this has worked until recently. If I comment those lines out, they still show in the admin. I have cleared my cache and refreshed the page in the admin but they are still there. However, I can change the name and the description and that shows up fine. Odd, right?

Here is the code from the file:

array(
'name' => __('Feature Options - New (this shows)', 'virtue'),
'desc' => __('If image slider make sure images uploaded are at-least 1170px wide. This shows too!', 'virtue'),
'id' => $prefix . 'page_head',
'type' => 'select',
'options' => array(
//array( 'name' => __('Flex Slider', 'virtue'), 'value' => 'flex', ), //This should be gone but isn't.
array( 'name' => __('Carousel Slider', 'virtue'), 'value' => 'carouselslider', ),
array( 'name' => __('Image Carousel Slider', 'virtue'), 'value' => 'carousel', ),
array( 'name' => __('Revolution Slider', 'virtue'), 'value' => 'rev', ),
array( 'name' => __('Kadence Slider', 'virtue'), 'value' => 'ktslider', ),
array( 'name' => __('Shortcode Slider', 'virtue'), 'value' => 'cyclone', ),
array( 'name' => __('Video', 'virtue'), 'value' => 'video', ),
array( 'name' => __('Image', 'virtue'), 'value' => 'image', ),
),
),

Can someone help me with this? I’m not sure why commenting out the array isn’t working. I also did a search through the files for Virtue Premium but didn’t find another place that would override this code (maybe I missed it)?

Thank you!

[Brandy]

Brandy

#109522

Hello, Team Kadence!

I need a little help regarding removing some metaboxes on some of the templates. Here’s some info:

No URL (it’s an internal site only)
I’m using Virtue Premium 3.8.5
This particular instance, I am not using a child theme. I am testing changes via the premium theme first

On the Feature and Feature – Sidebar templates, I need to remove the Flex Slider, Carousel Slider, Image Carousel Slider, and Kadence Slide from the Feature Options section. In the past, I’ve simply commented this part out of the file (under virtue_premium > lib > metaboxes.php) and this has worked until recently. If I comment those lines out, they still show in the admin. I have cleared my cache and refreshed the page in the admin but they are still there. However, I can change the name and the description and that shows up fine. Odd, right?

Here is the code from the file:

array(
'name' => __('Feature Options - New (this shows)', 'virtue'),
'desc' => __('If image slider make sure images uploaded are at-least 1170px wide. This shows too!', 'virtue'),
'id' => $prefix . 'page_head',
'type' => 'select',
'options' => array(
//array( 'name' => __('Flex Slider', 'virtue'), 'value' => 'flex', ), //This should be gone but isn't.
array( 'name' => __('Carousel Slider', 'virtue'), 'value' => 'carouselslider', ),
array( 'name' => __('Image Carousel Slider', 'virtue'), 'value' => 'carousel', ),
array( 'name' => __('Revolution Slider', 'virtue'), 'value' => 'rev', ),
array( 'name' => __('Kadence Slider', 'virtue'), 'value' => 'ktslider', ),
array( 'name' => __('Shortcode Slider', 'virtue'), 'value' => 'cyclone', ),
array( 'name' => __('Video', 'virtue'), 'value' => 'video', ),
array( 'name' => __('Image', 'virtue'), 'value' => 'image', ),
),
),

Can someone help me with this? I’m not sure why commenting out the array isn’t working. I also did a search through the files for Virtue Premium but didn’t find another place that would override this code (maybe I missed it)?

Thank you!

[Robin]

Robin

#109507

This reply has been marked as private.

[Kevin]

Kevin

#109466

I’m not seeing the CSS on your site. I do see some JavaScript in your CSS box though. Remove this from Theme Options> Advanced Settings and place the CSS Ben posted back into the box.

You need to place scripts in their designated area. You can do this by enabling header and footer script output in Theme Options> Misc Settings, and placing the script into Theme Options> Header/Footer Scripts. Be sure to also clear your cache after you add the new CSS.

Let me know if this fixes it for you.

-Kevin

[Andrew]

Andrew

#109409

This reply has been marked as private.

[Hannah]

Hannah

#109406

Hey Andrew,
I’m not seeing that. What browser are you using? Have you tried clearing your cache? Can you send a screenshot?

Hannah

[Hannah]

Hannah

#109396

Hey Michael,
What version of the slider are you using? Have you tried clearing your cache?

Hannah

[Hannah]

Hannah

#109395

Hey Robin,
I can see your portrait photo. What browser are you using? Have you tried clearing your cache?

Hannah

[Ben Ritner]

Ben Ritner

#109285

I’m not suggesting you should use a caching plugin. (while your developing your site) after your done then yes use one but a caching plugin will never fix an issue it can just explain why you might not see something on a certain page (because it’s cached).

If you would like you can send a temp login to your site and I would be happy to take a look at your settings.

Ben

[leila.kubegusa]

leila.kubegusa

#109245

That is so crazy.. Can you please confirm that when you go here you see not only the blog post title but also the body text in Bookman Old – to make sure I’m understanding you correctly?

To me it still looks like Lato on all browsers.

I’ve cleared my browsers cache several times, and I changed the typography over 24hrs ago.

[Kevin]

Kevin

#109243

I’m only seeing Bookman Old on your site. It could also be loading from your browser cache to make it appear that your changes haven’t take effect.

But I’ve refreshed and navigated through all of your pages without any changes, so I think that you’re all set.

[leila.kubegusa]

leila.kubegusa

#109217

Are you saying that the blog posts have the Bookman Old Style font when you look at the link?

I had already cleared my cache and tried on other browsers. I just looked at it again on Firefox and first saw the Bookman Old Style appear, and then the page refreshed in a split second and showed the Lato font. Kinda spooky. Is that’s javascript-shenanigans in action?

[Hannah]

Hannah

#109214

Hey Leila,
I would first suggest clearing your cache. It’s possible that doing so will fix both of your problems. Also ensure you are using the latest version of the theme. Let me know if there’s no change!

Hannah