Search Results for 'cache'

[Karla]

Karla

#292388

Hi, Antony.

Apologies for the delay in getting back to you.

There isn’t an easy or good way to update Splide settings. You can’t mount an already mounted slider so you would need to loop through the global variables: window.kadenceBPSlider.elements and find the index for the slider you wanted and then using that index get the instance from the window.kadenceBPSlider.cache variable.

I don’t recommend customizing this as we cannot provide any backward compatibility in case your customizations affect the blocks in our upcoming releases.

I suggest you build your own custom block so that you can get what you want and know how to do the upkeep. If you are going to edit our block then the only real option is to override our Javascript completely and replace it with your own. The way this works it’s just not intended to be edited from an outside source.

If you still want to continue with customizations, here’s a way:

Using PHP in a child them replace the entire carousel init file:

function custom_override_splide_init_in_kadence_blocks_pro() {
 wp_dequeue_script( 'kadence-blocks-pro-splide-init' );
 wp_deregister_script( 'kadence-blocks-pro-splide-init' );
 wp_enqueue_script( 'kadence-blocks-pro-splide-init',  get_stylesheet_directory_uri() . 'assets/js/kadence-blocks-pro-splide-init.js', array( 'kad-splide' ), '1.0', true );
 }
 add_action( 'wp_head', 'custom_override_splide_init_in_kadence_blocks_pro' );

In the new custom Javascript file that you’ve placed in your child theme under assets/js, paste in everything from the Kadence kadence-blocks-pro-splide-init file. You can then edit the code however you like and make changes to the Splide object.

I can’t help any further with this level of customization and I must caution that this is advanced-level Javascript manipulation. In most cases, it would be easier to build your own block for a single purpose than trying to edit a block that accounts for many use cases and settings.

Let me know if you have any other concerns.

[architabasandrai]

architabasandrai

#292348

Hi Arjan,

Apologies for the delay in reply. We had a higher-than-usual queue recently.

I replied to your support ticket as well.

I reviewed your website, and it looks like a WP Rocket cache issue. Check the screencast here: https://share.zight.com/jkujK2xG

As you are using the WP Rocket plugin, please check your website by Bypassing WP Rocket’s Caching and Optimizations.

There is a dedicated query string that will bypass all of WP Rocket’s optimizations: ?nowprocket.

Check the following articles:

• https://docs.wp-rocket.me/article/1491-using-wp-rocket-on-your-woocommerce-site
• https://wp-rocket.me/wordpress-cache/cache-plugin-for-woocommerce/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

[Anonymous]

Anonymous

#292347

Hi there,

This seems like a contrast accessibility notice. What theme are you using?

I tried checking it on your site but I can’t confirm it.

Try switching to a different theme temporarily and see if the notice persists. Contrast Accessibility is a color requirement guideline in WCAG 2.

Check with your setup. A 3rd party plugin might be triggering this notice. Disable your plugins one by one and check if the error disappears after each deactivation. This will help you identify if a specific plugin is causing the problem: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/

After that, try clearing your cache first and see if that fixes it: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/

Let us know if we can assist you further.

Kind Regards,
Michael Taro

[owork0777]

owork0777

#292344

If you’re setting a color border or frame for an image in the Kadence theme and it appears only in the preview but not on the live website, here’s how I would troubleshoot and resolve the issue:

Check Customizer Settings
Ensure the border settings are applied correctly in the Customizer or the relevant block settings for the Kadence theme. Sometimes, the settings might be saved in preview mode but not published. Verify by clicking Publish after making changes.

Verify CSS Conflicts
Inspect the live website using the browser’s developer tools (right-click > Inspect). Check if the border style is being overridden by other CSS rules. Look for border or box-shadow properties in the computed styles for the image.

Use Custom CSS
If the theme settings aren’t applying the border properly, you can add custom CSS to ensure it works. Here’s an example:

css
Copy code
.custom-image-class {
border: 5px solid #yourcolorcode;
}
Replace .custom-image-class with the actual class or ID of your image. Add this CSS in the Additional CSS section of the Customizer or a child theme stylesheet.

Check Caching Issues
If you’re using a caching plugin, clear the cache. Sometimes, cached versions of your site prevent new styles from showing. After clearing the cache, refresh your site to see if the border is applied.

I hope anyone from the above will work for you
Thanks

[architabasandrai]

architabasandrai

#292279

Hi @jameswade3490,

I’m glad you reached out. I’d be happy to help.

I reviewed your website and it looks fine on mobile. Check the screencast for reference: https://share.zight.com/rRudE4eX

I have noticed, that you have a Litespeed cache enabled on your website. Clear the website and browser cache from your end and check in incognito window.

• Check the article to clear the cache: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/
• You can try the troubleshooting steps recommended in this article:https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

[architabasandrai]

architabasandrai

#292169

Hi There,

Apologies for the delay in reply.

I have checked another topic: https://www.kadencewp.com/support-forums/topic/need-help-customizing-wp-travel/

@karla shared the steps to resolve the issue. Have you tried those steps?

Regarding submitting a support ticket, could you do the following:
1. Make sure that you’re not using a VPN.
2. Clear your browser cache and log in to your account. Submit a ticket again and let me know if it worked.

We look forward to your response and wish you a wonderful day.

Best Regards,
Archita

[dogantugberk]

dogantugberk

#292164

This reply has been marked as private.

[Andy Smith-Dane]

Andy Smith-Dane

#292120

I’ve designed the post grid and it displays fine on the front end, but it is not displaying properly on front end. I’ve cleared all caches so it’s not a cache issue. Has anyone come across this before?

In editor:

Frontend:

[Andy Smith-Dane]

Andy Smith-Dane

#292120

I’ve designed the post grid and it displays fine on the front end, but it is not displaying properly on front end. I’ve cleared all caches so it’s not a cache issue. Has anyone come across this before?

In editor:

Frontend:

[Eze]

Eze

#292114

Hi @marilynwo,

I’m unable to replicate this issue on my website. For your reference, here’s a screenshot:
https://share.zight.com/8LuW41Om

I’ve seen a similar issue before, and it was caused by the website cache. I recommend clearing your website cache or temporarily deactivating your optimization plugin.

If deactivating your optimization plugin resolves the issue, you can reactivate the plugin and try disabling the “Load JavaScript Deferred” setting in the settings.

See more troubleshooting steps:
https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

Cheers,
Eze

[Karla]

Karla

#292103

Hi there!

Apologies for the delay in getting back to you.

Regarding submitting a support ticket, could you do the following:
1. Make sure that you’re not using a VPN.
2. Clear your browser cache and log in to your account. Submit a ticket again and let me know if it worked.

The screenshots from your last 2 responses are not existing anymore. While I’m not familiar with the WP Travel plugin, I’ve checked their plugin and they have options for controlling the templates like the Single Trip – https://share.zight.com/6quARK1n

The hooked elements can mostly affect templates if they don’t have other hooks.

Their documentation on how to use their FSE templating might be useful. Go to this post – https://docs.wptravelengine.com/article/wp-travel-engine-blocks-patterns-templates/

I hope this helps, and let us know if I can assist you further.

[architabasandrai]

architabasandrai

#292095

Hi There,

I understand how frustrating it can be when updates don’t reflect immediately on the front end. Based on your description, it seems like a caching issue, though it’s interesting that it only occurs with the Kadence theme.

It’s generally recommended to clear your website’s cache after making changes. This ensures that the cache files are recreated with the updated content.

Here are a few suggestions to troubleshoot further:

• Clear Server-Side Cache: If your hosting provider has server-side caching (e.g., LiteSpeed, NGINX), make sure to clear it after updating the backend. This is often overlooked and might still affect updates even if caching plugins are disabled.
• Kadence Settings: Kadence doesn’t have specific built-in caching, but some dynamic elements might rely on settings or hooks.
  • Ensure the Dynamic Content Cache is disabled if you’re using Kadence Pro or a related feature.
• Inspect Database Updates: Sometimes, the database updates might not sync properly. Check if the changes are accurately stored in the database but not fetched correctly on the front end.
• Bypass Cache for Critical Pages: Add cache-bypassing rules for specific pages displaying the menu. If using a plugin like WP Rocket or similar, you can exclude these pages from being cached.

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

[Shayne Sanderson]

Shayne Sanderson

#292019

Hi,

I’m glad you reached out.

I’ve attached what I’m seeing when visiting the URL you provided. It appears to be displaying normally, so please let me know if you’re seeing it differently.

Also, please make sure to clear all browser caches when testing.

Thanks

[Nantz]

Nantz

#291953

FIXED! After three days of deep-diving into obscure forums to find an answer, deactivating plugins, trying default themes, etc., I came upon this fix and it worked. It had to do with my browser’s js cache holding onto some old script, so it had to be force-cleared. The issue had nothing to do with WordPress, Woocommerce, or the Virtue Premium theme, although that’s where I started looking for an answer (but never got a reply here).

Thought I’d share in case it saves someone else the time and effort.

Since my Widgets page in Admin under Appearance only showed a blank white page, I first went there, using my Chrome browser (Mac OS).

Once there, I went to the 3 vertical dots in the upper right corner of the browser, scrolled down to “More Tools” then “Developer Tools.” Ignoring the page of code that opens, I then right-clicked on the refresh icon and then from that pop-up menu chose Empty Cache and Hard Load.

Voilà! The Widgets reappeared in the “new block” format. Also, all of the Pages that were also blank have reappeared.

I still have no idea what the “enque” error message meant, but perhaps it is now resolved, too?

[Nantz]

Nantz

#291952

FIXED! After three days of deep-diving into obscure forums to find an answer, deactivating plugins, trying default themes, etc., I came upon this fix and it worked. It had to do with my browser’s js cache holding onto some old script, so it had to be force-cleared. The issue had nothing to do with WordPress, Woocommerce, or the Virtue Premium theme, although that’s where I started looking for an answer.

Thought I’d share in case it saves someone else the time and effort.

Since my Widgets page in Admin under Appearance only showed a blank white page, I first went there, using my Chrome browser (Mac OS).

Once there, I went to the 3 vertical dots in the upper right corner of the browser, scrolled down to “More Tools” then “Developer Tools.” Ignoring the page of code that opens, I then right-clicked on the refresh icon and then from that pop-up menu chose Empty Cache and Hard Load.

Voilà! The Widgets reappeared in the “new block” format. Also, all of the Pages that were also blank have reappeared.

Meanwhile, I fixed the “outdated template” issue myself, by simply changing the version number in the affected php file.

[pawel.gontarek]

pawel.gontarek

#291924

At incognito mode on chrom eit works correctly. I have removed almost all plugins and no fix for that time. I also removed cache (manually), browser files/cookies – still the same – during editing got blank pafge. I saw similar post on FB but still it is not working – only incognito mode works on chrome.

Pawel.

[greco_al]

greco_al

#291875

Hello, i bought these child theme based on Kadence, for some reason i don’t have any access to the Kadence Library when editing the pages, i only get a code text box and every time that i try to add something i het this message: “<!– wp:kadence/rowlayout {“noCustomDefaults”:true,”isPrebuiltModal”:true} /–>”

I already tried to contact the designer for the theme, the tested on her side and everything works fine, i don’t know what is hapenning, tried everything, clean cache and cookies, diferent browsers, deactivate plugins etc.

[greco_al]

greco_al

#291875

Hello, i bought these child theme based on Kadence, for some reason i don’t have any access to the Kadence Library when editing the pages, i only get a code text box and every time that i try to add something i het this message: “<!– wp:kadence/rowlayout {“noCustomDefaults”:true,”isPrebuiltModal”:true} /–>”

I already tried to contact the designer for the theme, the tested on her side and everything works fine, i don’t know what is hapenning, tried everything, clean cache and cookies, diferent browsers, deactivate plugins etc.

[sj333]

sj333

#291742

I am having the same issue. I’m on php version 8.1, but I tried both 8.2 and 8.3. The only plugins installed are Kadence Pro, Kadence Blocks, and Kadence Blocks Pro. I have run through them all and found that if I deactivate Kadence Blocks Pro I can then add new pages, edit pages, and customize. As soon as I activate it again, I lose all three functions. This is a new site on newest version of WP and I have cleared the cache for site and browser just to be sure. Have tried in both Firefox and Chrome – same result either way.

[chachugogle1122]

chachugogle1122

#291730

It sounds like a tricky issue! Since you’ve tried common solutions, here are a few other things that might help:

Theme Overrides: Sometimes, themes have specific global settings for blog layouts. Check Theme Options under Blog Settings or Global Layout Options to make sure they’re not conflicting with your blog page settings.

Custom CSS or Child Theme Issues: If you’re using a child theme or custom CSS, inspect for any code that could be forcing a single-column layout or sidebar. This is especially likely if changes you make aren’t taking effect.

Database Cache Clearing: Since clearing regular cache hasn’t worked, try clearing the database cache through your caching plugin, if you use one. Cached database entries can sometimes hold onto old settings.

Browser Dev Tools Check: Use browser developer tools (F12 in Chrome) to see if there’s any error preventing layout settings from updating, or inspect the sidebar to confirm if it’s actually being hidden.

Reinstall Theme Files: Occasionally, reinstalling theme files can fix issues if a layout template is corrupted. Make sure to backup your site first.

For additional help with layout issues and optimization, check out resources on site performance or try tools like the calculator on frekwencji.pl, which we’ve used for calculating other site metrics.

If none of these help, reaching out to your theme support or community might uncover a recent bug or setting issue. Good luck!

[Shayne Sanderson]

Shayne Sanderson

#291722

Hi,

I’m glad you reached out. I have tested this and cannot replicate the issue.

https://www.loom.com/share/3997f486c23244bbaa445fdf8d4942d4

I would guess that this is a caching issue, so please read here on how to clear caches then test again and let us know if the issue persists.

https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

Thanks

[georgehenry6672]

georgehenry6672

#291701

If your logo isn’t displaying in the header of your Kadence theme website despite appearing correctly in the customizer, try the following troubleshooting steps:

Check Theme Settings:

Go back to the Customizer and ensure that the logo is correctly set in the Site Identity section. Sometimes settings can revert, so double-check that the logo is uploaded and saved.
Clear Cache Again:

If you’re using a caching plugin (like WP Super Cache or W3 Total Cache), clear the cache again. Additionally, consider temporarily disabling the caching plugin to see if that resolves the issue.
Inspect Header Settings:

Navigate to Appearance > Customize > Header and check if there are any specific settings for logo display or header layout that might be affecting visibility.
Check for Plugin Conflicts:

Disable all plugins except for Kadence and see if the logo appears. If it does, re-enable the plugins one by one to identify if a specific plugin is causing the conflict.
Inspect CSS and Custom Code:

If you’ve added any custom CSS, ensure there are no rules hiding the logo. You can use the browser’s developer tools (right-click > Inspect) to check if the logo element is present but not visible.
Update Theme and Plugins:

Ensure that your Kadence theme and all plugins are updated to the latest versions. Outdated versions can sometimes cause issues.
Contact Support:

If none of the above solutions work, consider reaching out to Kadence support or checking their documentation/forums for additional help.
These steps should help you identify and resolve the issue with the logo not displaying on your website.