If you’re having trouble importing Kadence Starter Templates on your WordPress website hosted with Hostinger, the issue may be caused by Hostinger’s CDN settings interfering with the import process.
Hostinger’s CDN feature improves your overall website security. However, some of the Security Levels can prevent the importation of Kadence Starter Templates.
Follow this guide to disable the Hostinger CDN and ensure a smooth Kadence Starter Template import.
- Log in to your hPanel.
- On your Hosting section, select the desired hosting plan and click “Manage”.
- Go to the Performance tab > CDN.
- If your CDN is active and enabled, click “Manage” to access the Security Level Settings.
- Set the security level to “Essentially off” and save the changes. (This will ensure the Hostinger CDN Security Level doesn’t prevent your Kadence Imports from working.)
- Go back to your website and try to import a starter template. This time, it should be successful.
- Once the import is finished, you should go to your Hostinger CDN settings once more and set the Security Level back to the original or a higher level.
Turning the Security Level back up is recommended to ensure your website stays secure. Anytime you need to reimport another Starter Template, repeat the process above.
If disabling the CDN doesn’t resolve the issue:
- Try deactivating all Caching and/or Security plugins from the website and see if the issue occurs.
- Check for Console Logged Errors and WordPress Errors to help indicate where the issue is coming from.
- Go through all of the steps in this Starter Template Troubleshooting guide.
- If none of the steps above work for you, contact the Kadence Support team for further assistance.
