A screen recording is critical for solving technical issues because it provides support with a clear, visual account of the problem, eliminating ambiguity and a lengthy back-and-forth process. Instead of relying on a customer’s potentially incomplete or confusing description, support can see the issue exactly as it happened.
*You can create a free screen recording with Loom using either the desktop app or the Chrome browser extension. The free Starter plan allows for unlimited videos with a five-minute recording limit per video.
Method 1: Use the Loom desktop app
- Sign up and download the app. Go to the Loom website and create a free account, then download and install the desktop app for your Windows or Mac computer.
- Open the Loom app. Launch the application to bring up the recording menu.
- Choose your recording type. Select one of the capture modes:
- Screen + Camera: Records both your screen and a small video of you from your webcam.
- Screen Only: Records just your screen.
- Camera Only: Records only your webcam.
- Adjust your settings. Choose the screen you want to record, your audio input (microphone), and whether to record system audio. You can also choose between recording your entire screen or a specific window.
- Start recording. Click the “Start Recording” button. A countdown timer will appear before the recording begins.
- Finish and share. When you are done, click the red “Stop” button on the recording menu. Your video will be automatically uploaded to your Loom library, and a shareable link will be copied to your clipboard.
Method 2: Use the Loom Chrome extension
- Install the extension. Add the Loom extension from the Chrome Web Store.
- Launch the recorder. Click the Loom icon in your browser’s toolbar.
- Set your recording options. A menu will appear where you can select what to capture:
- Your full desktop or just the current browser tab.
- Whether to include your camera and microphone.
- Click “Start Recording.” A three-second countdown will begin.
- Stop the recording. Click the square red button when you are finished.
- View and share. The video link is automatically copied to your clipboard. The video will open in a new tab where you can view it, make basic edits, and share it.
